Skincare Manager - Manchester, Trafford

Sephora; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Skincare Manager to lead a vibrant team of Beauty Advisors. This role emphasizes exceptional customer service and sales leadership, ensuring that every customer feels valued and empowered. You will oversee daily operations, manage inventory, and implement promotional strategies to enhance customer engagement. If you have a passion for skincare and a knack for inspiring others, this opportunity offers a chance to make a significant impact in a dynamic retail environment. Join a company that celebrates diversity and fosters an inclusive culture, where you can truly belong to something beautiful.

Qualifications

• Proven leadership experience in beauty or retail, focusing on skincare.
• Strong customer service skills and ability to inspire a diverse team.

Responsibilities

• Lead and develop a team of Beauty Advisors to enhance customer experiences.
• Drive sales performance while maintaining high operational standards.

Skills

Leadership in beauty or retail

Skincare product knowledge

Customer service

Sales acumen

Organizational skills

Employee relations handling

Technology usage in retail

Tools

Inventory management tools

Sales tracking systems

Job description

Location: Trafford Shopping Centre, Manchester

Type of contract: Permanent, Full Time 40h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As the Skincare Manager, you’ll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold Sephora's high standards of operational excellence. You’ll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves.

Key Responsibilities

Team Leadership & Development

1. Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
3. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
4. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
5. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

Sales Leadership, Customer Engagement & Service Excellence

1. Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
2. Deliver expert skincare consultations and personalised product recommendations, to ensure each customer feels valued and empowered.
3. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals.
4. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
5. Stay up-to-date with the latest skincare trends, techniques, and product innovations to provide informed recommendations to customers and team members.

Operational Excellence & Strategic Execution

1. Oversee the daily operations of the skincare department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
2. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
3. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals.
4. Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

Skills

1. Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare.
2. In-depth knowledge of skincare products, ingredients, brands, and trends, with a passion for educating others about skincare.
3. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
4. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
5. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
6. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
7. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement.
8. Flexibility to work evenings, weekends, and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.