Skin Spa Manager ( 36.25hrs) 1

Clarins Group; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in skincare and beauty is seeking a passionate leader to drive customer service excellence. This role involves leading a dynamic team, ensuring retail targets are met, and fostering a culture of motivation and growth. With a commitment to innovation and diversity, this company offers a vibrant work environment where your contributions can make a real difference. If you thrive on challenges and have a passion for beauty, this is your chance to shine in a rewarding career that values your unique talents and aspirations.

Benefits

Attractive Compensation Package

Growth Opportunities

Learning & Development

Commitment to Social Initiatives

Qualifications

• 3+ years experience in a management or supervisory role.
• Proven ability to coach and motivate a team.

Responsibilities

• Lead the team to achieve business objectives and retail targets.
• Maximise opportunities through brand events and promotions.

Skills

Customer Service

Team Leadership

Communication Skills

Analytical Skills

Coaching and Mentoring

Education

Experience in Management or Supervisory Role

Experience in Beauty Retail or Spa Environment

Job description

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Date: 7 Mar 2025

Location: London, GB, SW1W 8EL

Company: CLARINS

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The role:

Leading the team you will be responsible for ensuring all business objectives and retail targets are achieved. You will lead by example, providing excellent customer service at all times and developing the account and individuals in the process.

What you’ll do:

1. Plan the team resource to deliver ultimate levels of customer service to meet the needs of the business.
2. Focus on maximising opportunities through brand eventing, new launches and promotions.
3. Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business.
4. Build the motivation and confidence of the team by coaching, mentoring, building specific development plans and highlighting career aspirations to drive internal mobility and improve employee retention to the brand.
5. Participate in interactive training and provide feedback on hands-on experience and innovative ideas to develop service tools and customer activity.

You are:

1. Commercially aware with a passion for skincare and beauty.
2. A confident and articulate communicator.
3. Self-motivated, enjoy exploring opportunities and taking initiative.
4. Customer-focused and results-oriented.
5. Genuinely looking forward to new challenges.

You have:

1. 3 years experience in a management or supervisory role.
2. Significant experience in a Beauty retail or Spa environment.
3. Proven ability of coaching and motivating a team.
4. Excellent communication and analytical skills.

We have:

1. 65 years of expertise in Beauty and Spa with our Clarins and My Blend brands.
2. Distinctive, high-quality products and services.
3. A longstanding commitment to social, economic and ecological initiatives.
4. Growth opportunities.
5. Learning & Development.
6. An attractive compensation and benefits package.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.