Skin Cancer Navigator - Dermatology

NHS; Bath; Hybrid; GBP 27,000 - 31,000; Part time

Job summary

A leading healthcare provider in Bath is seeking an experienced administrative professional to support the Macmillan Skin Cancer team. The role involves liaising with patients and healthcare professionals, managing sensitive communications, and ensuring high-quality patient service. Ideal candidates should have strong administrative and communication skills and experience in a healthcare setting. This part-time position offers flexible working arrangements.

Benefits

Employee wellbeing programs

Flexible working options

Qualifications

• Experience in supporting patients with cancer diagnoses.
• Understanding the challenges faced by patients with cancer.

Responsibilities

• Provide administrative support to the clinical nurse specialist team.
• Handle sensitive patient enquiries with empathy.
• Track diagnostic investigations for patients.
• Assist in optimizing patient pathways.

Skills

Excellent computer skills

Administrative skills

Communication skills

Conflict resolution

Job description

Job summary

We are looking for an experienced individual with excellent computer, administrative and communication skills who works well as a member of a team whilst being able to use their own initiative. You will provide administrative support to the Macmillan Skin Cancer CNS's.

You will liaise with doctors, medical secretaries, Outpatients and IT as well as Management to ensure an effective high quality service is provided for our patients. You will need to be able to talk to patients (mostly on the telephone) with an empathetic and professional manner.

Experience of supporting colleagues and patients with a cancer diagnosis, whilst understanding the challenges, uncertainty, anxiety and fear that a cancer diagnosis brings.

Main duties of the job

1. To work closely with the Macmillan Skin Cancer Clinical Nurse Specialist team to provide administration support.

2. Taking distressing phone calls, dealing sensitively with patient enquiries and taking appropriate action. Developing conflict resolution skills when handling these calls.

3. Track and trace diagnostic investigations and appointments for all CNS patients on the Dermatology pathway within the appropriate cancer pathways. Preparation and validation of the patient tracking list (PTL)

4. Attend weekly Patient Tracking List meeting to assist with optimising the patient pathway and avoiding breaches, reducing delays in patient treatment(s). Updating Administration team with outstanding actions i.e booking patients.

5. Booking all CNS follow-ups including NEW, follow-up and Photodynamic therapy treatments. Responsible for the CNS scheduling templates and correct format within IT system.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Details Date posted

14 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Fixed term

Duration

18 months

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

427-7335569

Job locations

Royal United Hospital

Bath

BA1 3NG

Job description Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Job description Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification Knowledge Essential

• Understanding of NHS terminology

Desirable

• Understanding of Cancer Targets

Skills Essential

• Able to navigate complex pathways

Person Specification Knowledge Essential

• Understanding of NHS terminology

Desirable

• Understanding of Cancer Targets

Skills Essential

• Able to navigate complex pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital

Bath

BA1 3NG

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital

Bath

BA1 3NG

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)