Skin Cancer Navigator - Dermatology

Integrated Care System; Bath; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A healthcare provider in the UK is seeking a part-time Skin Cancer Navigator to assist the Macmillan Skin Cancer team. The role requires excellent administrative and communication skills, and involves handling sensitive patient inquiries. Responsibilities include managing patient tracking lists and scheduling follow-ups. Candidates should have experience in a healthcare setting and an understanding of NHS terminology, along with strong conflict resolution skills.

Qualifications

• Experience in providing administrative support in a healthcare setting.
• Ability to communicate empathetically with patients.
• Understanding of NHS terminology and cancer care.

Responsibilities

• Provide administrative support to the Macmillan Skin Cancer CNS team.
• Handle sensitive patient inquiries and distressing phone calls.
• Track and trace diagnostic investigations for patients on the Dermatology pathway.
• Attend Patient Tracking List meetings to optimize patient pathways.
• Book CNS follow-ups and manage scheduling templates.

Skills

Excellent computer skills

Administrative skills

Communication skills

Conflict resolution skills

Job description

Go back Royal United Hospitals Bath NHS Foundation Trust

Skin Cancer Navigator - Dermatology

The closing date is 17 August 2025

We are looking for an experienced individual with excellent computer, administrative and communication skills who works well as a member of a team whilst being able to use their own initiative. You will provide administrative support to the Macmillan Skin Cancer CNS's.

You will liaise with doctors, medical secretaries, Outpatients and IT as well as Management to ensure an effective high quality service is provided for our patients. You will need to be able to talk to patients (mostly on the telephone) with an empathetic and professional manner.

Experience of supporting colleagues and patients with a cancer diagnosis, whilst understanding the challenges, uncertainty, anxiety and fear that a cancer diagnosis brings.

Main duties of the job

1. To work closely with the Macmillan Skin Cancer Clinical Nurse Specialist team to provide administration support.

2. Taking distressing phone calls, dealing sensitively with patient enquiries and taking appropriate action. Developing conflict resolution skills when handling these calls.

3. Track and trace diagnostic investigations and appointments for all CNS patients on the Dermatology pathway within the appropriate cancer pathways. Preparation and validation of the patient tracking list (PTL)

4. Attend weekly Patient Tracking List meeting to assist with optimising the patient pathway and avoiding breaches, reducing delays in patient treatment(s). Updating Administration team with outstanding actions i.e booking patients.

5. Booking all CNS follow-ups including NEW, follow-up and Photodynamic therapy treatments. Responsible for the CNS scheduling templates and correct format within IT system.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Knowledge

• Understanding of NHS terminology
• Understanding of Cancer Targets

Skills

• Able to navigate complex pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal United Hospitals Bath NHS Foundation Trust

Part-time,Flexible working,Home or remote working