SKIMS Assistant Store Leader (Operations) - Broadway Plaza

SKIMS; Broadway; On-site; GBP 32,929 - 45,278; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Parental Leave

Employee Referral Bonus

Job summary

SKIMS is seeking an Assistant Store Leader to partner with the Store Leader, ensuring operational excellence and exceptional customer service in a fast-paced retail environment. You will drive store results, coach the team, and maintain brand standards while balancing high-volume operations with a polished presentation.

You will lead by example, train staff on product knowledge and customer service, and use data to optimize inventory and KPI performance, contributing to SKIMS’ growth in fashion

Qualifications

• Retail leadership experience in a fast-paced environment.
• Strong customer service orientation and problem-solving.
• Ability to coach and develop a team.
• Excellent communication and leadership presence.

Responsibilities

• Support daily store operations with a focus on operational excellence.
• Oversee Back of House operations and inventory accuracy.
• Manage replenishment, product availability, and stock control.
• Train and coach team on policies, safety, and loss prevention.
• Lead floor presence during peak hours and model customer-obsessed service.

Skills

Retail leadership

Operations

Customer service

Communication

Job description

Assistant Store Leader – Operations

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop culture. As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.

In this role, you will have the opportunity to grow and develop your leadership skills while making a significant impact on the store's success.

What sets this role apart is the unique opportunity to contribute to the growth of SKIMS, a leading brand in the fashion industry. As an Assistant Store Leader, you will not only help shape the future of our retail stores but also have the chance to advance your career within our organization.

If you are a motivated, detail-oriented individual with a passion for fashion and a desire to excel in a leadership role, we invite you to apply for this exciting opportunity with SKIMS.

You’ll partner with the Store Leader to keep the business running efficiently, drive results through operational routines, and coach the team on brand standards. You bring an organized, solutions-oriented mindset and lead by example, while balancing a high volume environment with polish in every part of the day.

Responsibilities

• Support daily business operations with a strong focus on Operational Excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care
• Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/offsite organization, while maintaining productivity.
• Manage replenishment, size integrity, and product availability. Flag any concerns to leadership and partner on real time solutions
• Own damage processing, returns, and ensure accuracy in all inventory related responsibilities through a lens of Operational Excellence
• Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency
• Ensure the team is trained on operational policies, safety, and loss prevention protocols, bringing a calm and focused leadership style to high-pressure moments
• Deliver strong floor leadership during peak hours by stepping into guest-facing zones and modeling Customer Obsessed behaviors that are warm, inclusive, and intentional
• Be an expert by leading team training on fit, function, and product knowledge to support excellent and confident customer service behaviors
• Train and coach the team on visual standards and product placement, maintaining a floor that is both on-brand and responsive to business trends
• Use store reporting tools and data to support inventory excellence, stock optimization, and KPI goals to Drive Results
• Communicate regularly with the Store Leader and HQ team, share feedback on allocation, product flow, and customer data
• Support planning and executing floor sets, store actions, and any operational priorities that support company and store initiatives
• Be flexible across zones and responsibilities, showing Learning Agility in adapting to changing priorities and taking feedback with ownership
• You inspire yourself & others through clear and respectful communication with your team, contributing to a culture of trust, collaboration, and accountability.

Requirements

• 2-4 years of experience in a retail leadership or operations-focused role
• Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment
• We expect you to have a deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• We expect you to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner.
• You should possess strong problem-solving abilities and be able to handle any issues that may arise in the store.
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

Benefits + Total Rewards

• Competitive Pay with a performance based Bonus structure
• 401(k) plan
• Generous employee discount
• Paid Time Off
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Compensation: $38.00 / hour