Skills & Learning Manager

Group GTI; London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A UK-based education and career support organization is seeking a Skills & Learning Manager to lead the development of engaging, accessible learning experiences. This role involves creating impactful content that empowers students in their career journeys, collaborating across teams, and monitoring learning effectiveness. Candidates should have instructional design expertise and a passion for education. The position offers a permanent full-time contract with a hybrid work model.

Benefits

Flexible working hours

Opportunity for career growth

Collaboration with universities

Qualifications

• Strong understanding of adult learning theory and instructional design models.
• Hands-on experience creating engaging e-learning content.
• Skilled at translating complex information into accessible learning materials.

Responsibilities

• Lead the development of engaging learning experiences.
• Create content for digital platforms and student events.
• Monitor user behavior and optimize learning materials.

Skills

Instructional design

Content development

Collaboration

Project management

User-centered design

Education

Experience in instructional design or similar role

Tools

Articulate 360

Learning Management Systems (LMS)

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Skills & Learning Manager

Department: Student Success

Employment Type: Permanent - Full Time

Location: London, UK - Hybrid

Description

The Student Success team sits at the heart of our mission to support students as they navigate their early careers-connecting them with opportunities, resources, and experiences that help them reach their full potential.

We work across marketing, content, events, campaigns, and partnerships to engage students meaningfully through the targetjobs platform, on campus, and in collaboration with universities and employers. Our work is designed to not only inspire and inform students but to improve outcomes for underrepresented groups and build stronger pathways into top employers.

As Skills & Learning Manager, you'll play a pivotal role in expanding our learning offer-leading the design of high-quality, user-first content that helps students build confidence, develop skills, and access the right opportunities. You'll be central to our goal of delivering meaningful, measurable outcomes through learning-whether via flagship programmes, e-learning modules, or live, student-facing experiences.

The Student Success team thrives on collaboration, creativity, and a shared commitment to making a real difference to students' lives. If you're passionate about innovation, student empowerment, and building scalable solutions, this is the team to join.

About this role

As Skills & Learning Manager, you will lead the development of engaging, accessible, and impactful learning experiences that support student success and client outcomes. You'll play a key role in shaping GTI's flagship learning programme, co-creating content for digital platforms and student events, and designing resources that help Gen Z learners navigate their early careers with confidence.

You'll take ownership of the full instructional design process-from needs analysis and learning strategy through to content creation, testing, and optimisation. Working closely with subject matter experts, clients, and internal teams, you'll translate complex information into user-friendly content that works across formats including e-learning, video, webinars, and live workshops.

Key Metrics

• Number of learning assets produced (e.g. modules, videos, toolkits, webinars) per quarter
• Percentage of projects delivered on time and within scope
• Learner satisfaction scores (via post-course feedback or surveys)
• Positive outcomes reported by students (e.g. increased confidence, application behaviour)
• Number of unique users engaging with learning content
• Content health checks and % of materials kept up to date.
• Enrolment and completion rates for flagship learning programmes
• Pre- and post-programme knowledge/skills self-assessments
• Qualitative feedback from participants and university/career service partners

Outcomes

We have a strong voice across the business for the skills and learning agenda and our learning products are designed effectively, receiving positive feedback from users and clients.

• Design, develop, and deliver a growing portfolio of Gen Z-optimised learning experiences-including e-learning modules, video tutorials, webinars, simulations, and interactive assessments.
• Apply instructional design models (e.g. ADDIE, SAM, Bloom's Taxonomy) to produce effective, outcome-driven content tailored to learner needs.
• Ensure all materials are inclusive, accessible, and regularly updated to reflect new technologies, insights, and industry best practice.
• Work with other leaders across the business to coordinate and push the skills and learning agenda within the business.
• Work with the product and tech teams to develop our products and technology ensuring we deliver quality and market ready outputs.

We have a programme of learning products to meet the needs of students, including the successful delivery of a flagship learning programme.

• Lead the creation of GTI's flagship learning programme aimed at empowering students to succeed in their career journey-covering employability, confidence, and skills development.
• Design programme structures, learning pathways, and content experiences that provide long-term value and measurable learner outcomes.
• Support the delivery of learning content for events and programmes, including student-facing workshops, online webinars, and facilitated sessions-ensuring all materials are educationally robust and engaging.

Collaboration across the business and relationships with partners, universities and subject matter expects drives the success development of our learning products.

• Work with subject matter experts, clients, and internal stakeholders to translate complex information into learner-friendly, effective content across formats and contexts.
• Collaborate with multimedia, design, product, and marketing teams to embed learning into a wide range of student experiences-both digital and live.
• Coordinate external contributors and freelancers when required, maintaining high standards and a consistent tone of voice across all materials.
• Collaborate with commercial teams to align learning content with client needs and market demand-ensuring programmes are packaged, positioned, and priced effectively.
• Support the onboarding and success of clients using learning products by delivering or contributing to enablement materials, walkthroughs, or content customisation.
• Ensure learning products deliver measurable value for clients and partners, contributing to retention, renewal, and upsell opportunities.

There is continuous innovation and improvement to the platform and its managed services that is driven by insights.

• Monitor user behaviour and campaign performance through tools like Google Analytics, Hotjar, Looker, and direct student feedback.
• Deliver personalised, high-performing experiences through rapid experimentation, testing, and iteration.
• Use segmentation strategies to target student cohorts with campaigns that align to different points in the customer lifecycle.

Regular reporting on the performance and impact of our learning products is communicated across the business and to the market

• Use tools such as Articulate 360 and learning management systems (LMS) to manage, publish, and track learning content at scale.
• Monitor usage data, learner feedback, and performance metrics to optimise content and demonstrate impact to internal and external stakeholders.
• Develop assessments, diagnostics, and knowledge checks to evaluate learner outcomes and continuously improve programme effectiveness.

The student success team and its team members play an effective role in cross-functional leadership and drive the owner of learning products across the business

• Act as the instructional design lead across GTI, advocating for learner-first design and coaching others on best practice pedagogy.
• Contribute to GTI's broader content, product, and UX strategies by representing learner needs in decision-making.
• Champion a culture of experimentation and continuous improvement across learning experiences-ensuring GTI stays ahead in digital education and student support.

Person Specification

You're a creative, learner-focused Skills & Learning Manager who's passionate about helping students build the skills and confidence they need to succeed. You combine strong pedagogical thinking with practical content development expertise and have the ability to translate complex ideas into engaging, accessible learning experiences.

You thrive in cross-functional teams and enjoy working closely with subject matter experts, product teams, and designers to bring learning to life-whether through a flagship programme, digital modules, or live student events. You're equally comfortable developing learning strategies, writing scripts, and building content in authoring tools, and you're motivated by the opportunity to shape the future of digital education at scale.

• Motivated self-starter
• Proven experience in instructional design, learning experience design, or a similar role
• A solid understanding of adult learning theory, instructional design models (e.g. ADDIE, Bloom's), and digital learning best practice
• Hands-on experience creating e-learning and blended learning using tools like Articulate 360, video platforms, or LMSs
• Ability to write clear briefs, functional documentation and communicate with internal and external content providers.
• Strong technical acumen and ability to collaborate with subject matter experts, product managers, and engineers to translate content
• Experience designing and script writing digital learning solutions on a range of formats e.g., podcasts, videos, infographics etc.
• Strong communication and collaboration skills-comfortable working with both internal stakeholders and external clients/SMEs
• An eye for engaging, accessible learning design and a commitment to inclusive experiences
• A user-first mindset, driven by insight and focused on learning outcomes
• Experience developing learning content for live webinars, student events, or learning programmes
• Bonus: familiarity with UX copywriting or behavioural learning design

Other Information

• Permanent role - 37.5 hours per week. Monday to Friday 9am-5:30pm.
• 3-month probationary period.

Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.

If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - [e-mail].