Skills Coach/Assessor - Expression of Interest

Paragon Skills; North East; On-site; GBP 26,000 - 30,000; Full time

Job summary

A professional training organization is seeking a Skills Coach for Customer Service to support learners in achieving their qualifications through face-to-face delivery in Durham. Responsibilities include coaching, mentoring, and providing quality training while promoting an inclusive environment. The ideal candidate will have relevant coaching qualifications and a genuine passion for learner support. Salary ranges from £26,000 to £30,000.

Benefits

Bupa Healthcare – Cash plan

25 Days annual leave plus Bank holidays

Additional annual leave purchase scheme

Employer Pension contribution

Qualifications

• Strong understanding of apprenticeship standards and end-point assessment criteria.
• Experience managing learner caseloads and delivering against performance targets.
• Knowledge of awarding organisations and regulatory arrangements.

Responsibilities

• Manage and facilitate interactive coaching sessions.
• Adapt learning blueprint as required for clients and learners.
• Provide quality training to enhance customer experience.
• Support learners for End Point Assessment.
• Promote equality, diversity, and health and safety.

Skills

Communication skills

Time management

Digital delivery skills

Passion for supporting learners

Education

Grade A-C GCSE in English and Maths or equivalent

Customer Service qualification or experience

Level 3 Award in Education & Training

Level 3 Assessor qualification (CAVA/TAQA)

Job description

• Expression of Interest role**
  
  

As a purpose-driven organisation, we’re all about the ‘why’. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best.

We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.

Position:

Job Title: Skills Coach - Customer Service

Location: Face to Face delivery in Durham

Salary: £26,000 - £30,000

Working days: Monday to Friday

Are you committed to developing talent and driving meaningful change in workforce development?

At Babington, we are dedicated to Developing Better Futures—for individuals, organization's, and society, and we are seeking expressions of interest from experienced and motivational Customer Service experts to join us to support learners in achieving their qualifications.

You will be responsible for coaching and mentoring learners working towards the successful and timely achievement of their learning programme. Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended academic and pastoral advice, guidance and support, ensuring a safe and conducive working environment.

This is an Expression of Interest for future opportunities and is ideal for professionals who are passionate about coaching, mentoring, and delivering impactful learning experiences.

Key Responsibilities

• Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, group sessions in person in Durham
• Adapt our learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders
• Provide quality training to enrich and compliment the customer experience
• Provide in-depth coaching and mentoring support and advice throughout the learning journey
• Support with preparation for End Point Assessment through an effective use of coaching frameworks
• Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions.
• Compile and maintain all learner documentation on the relevant e-portfolio system
  
  

Requirements:

What We’re Looking For

• Grade A-C GCSE in English and Maths or equivalent
• Customer Service qualification or substantive customer service experience
• Level 3 Award in Education & Training (or equivalent) qualification
• Level 3 Assessor qualification (CAVA/TAQA) would be beneficial
• Knowledge of the Awarding Organisations, End Point Assessment and other regulatory arrangements
• Strong understanding of apprenticeship standards and end-point assessment criteria
• Experience managing learner caseloads and delivering against performance targets.
• Excellent communication, time management, and digital delivery skills.
• A genuine passion for supporting learners and helping them achieve their goals.
  
  

Please note: This is an expression of interest for upcoming roles supporting professional service apprenticeships at Babington.

Other information:

What’s in it for you?

Babington is an inclusive, welcoming and supportive place to work with a fantastic culture which supports each employees learning, development and career growth.

• Babington Engage
• Bupa Healthcare – Cash plan
• 25 Days annual leave plus Bank holidays
• Additional annual leave purchase scheme
• Employer Pension contribution
  
  

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.

Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work.

We're a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.

To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.

Babington is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependent on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.