Skilled Business Manager

Norbury Dry Cleaners Limited; London; On-site; GBP 35,000 - 39,000; Full time

Job summary

A local quality dry cleaning service in London seeks a full-time Customer Service representative. Responsibilities include greeting customers, managing inquiries, inspecting garments, and operating cleaning machines. The ideal candidate has experience in customer service and knowledge of garment care. Immediate start available, offering a salary of £35,000 to £38,700 yearly.

Qualifications

• Experience in customer service roles, particularly in dry cleaning.
• Basic understanding of garment care and cleaning processes.
• Ability to handle customer inquiries and complaints effectively.

Responsibilities

• Greet customers and manage inquiries and concerns.
• Inspect garments for stains and cleaning instructions.
• Operate dry cleaning machines and perform basic maintenance.
• Prepare invoices and manage service records.

Skills

Customer service skills

Attention to detail

Stain removal techniques

Machine operation

Team leadership

Job description

Customer Service:. Greet customers, answer inquiries, address concerns, and explain available services and turnaround times.. . Item Inspection:. Examine garments for stains, damage, special cleaning instructions, or missing items before processing.. . Spot Treatment & Pre-Cleaning:. Apply appropriate stain-removal techniques and pre-treatments to garments based on fabric type and stain nature.. . Dry Cleaning Operations:. Operate dry cleaning and laundering machines according to set specifications and safety standards.. . Pressing and Finishing:. Iron, press, steam, fold, or hang garments ensuring a professional and wrinkle-free presentation.. . Quality Control:. Conduct final inspections to verify items meet quality standards before customer return or delivery.. . Inventory & Supplies Management:. Monitor and replenish stock of cleaning agents, packaging materials, and chemicals.. . Machine Maintenance:. Perform basic maintenance, inspections, and cleaning of dry cleaning equipment.. . Administrative Duties:. Process payments, prepare invoices, maintain service records, and manage customer item tags.. . Workflow Management:. Organize and prioritize cleaning tasks to ensure efficient operations and on-time delivery.. . Staff Supervision (if applicable):. Train, supervise, and support junior or new employees to uphold service and quality standards.

Experience: Required
Employment: Full-time
Schedule: Monday to Friday 9am to 5pm
Salary: £35,000 – £38,700 yearly
Starting time: Immediate start!

About Norbury Dry Cleaners Limited:

Local Quality Dry Cleaning service. 55 yrs experience, 3rd generation family run business. Dry cleaning, alterations & repairs. Reliable & prompt. Proud of our 5* STAR REVIEWS.