Ski Travel Concierge

Job Title – Ski Travel Concierge

Sector – Travel

Job Location – London

Salary – £17.5k plus bonus

Our client is a ski tour operator based in West London and they are seeking a Ski Travel Concierge on an initial year contract basis that could turn into a full-time role.

In the role you will manage all post-sale enquiries and client documentation.

You will work alongside the sales team to ensure that the needs of the customer are met while maximizing revenue.

Responsibilities:

• Respond to after-sales enquiries from direct clients and travel agents via telephone calls, emails, online sales chat, and social media.
• Daily bookings check procedure, resolving any queries.
• Responsibility for the accurate processing of booking amendments and cancellations.
• Obtain any outstanding passenger names and details.
• Responsible for the distribution of post-invoice and pre-departure emails.
• Action client payments accurately and efficiently and chase any outstanding client balances.
• Sell ski packs and additional extras to enhance the customer experience.
• Ensure high standards of customer care when dealing with clients and recording customer feedback.
• Maintain good levels of product knowledge for all programmes, including our chalets, self-catering, and hotel accommodation.

Requirements:

• An interest in skiing or snowboarding.
• Ideally travel experience and a fantastic telephone manner.
• Desire to offer high levels of customer service.
• Basic knowledge of Microsoft Word/Excel/Outlook programmes.
• A high level of attention to detail.
• Well organized.
• Flexible and enthusiastic approach to working in and supporting a team.
• Fluent in English.