Site Support Technician - Bromborough

SKILLFINDER INTERNATIONAL; Bromborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technical support company in Bromborough is seeking a skilled IT Support Technician to deliver technical support and maintenance across multiple platforms. Responsibilities include troubleshooting hardware and software issues, providing customer-focused service, and ensuring system performance. The ideal candidate has a strong foundation in Windows 10, Microsoft Office, and mobile device support, with effective communication skills.

Qualifications

• Strong technical foundation in IT infrastructure environments.
• Experience with desktop and mobile device support.
• Knowledge of troubleshooting desktop hardware faults.

Responsibilities

• Deliver ongoing technical support for systems and software products.
• Provide hardware and software support across server and network environments.
• Perform Level 1 and Level 2 troubleshooting for user issues.

Skills

Technical support

Software support

Troubleshooting

Windows 10

Microsoft Office

iOS/Android support

Job description

• Deliver ongoing technical support and maintenance for both production and development systems, software products, and configured services across multiple platforms-remotely and onsite-within established operational models and processes.

• Provide hardware and software support at the operating system level across server and network environments, including vendor-specific technologies and branded solutions.

• Perform Level 1 and Level 2 troubleshooting, resolving basic to intermediate issues across desktop, server, and network domains.

• Demonstrate a strong technical foundation across a wide range of IT infrastructure environments, ensuring reliable and efficient system performance.

• Apply a customer-focused approach to service delivery, emphasizing responsiveness, clarity, and professionalism in all interactions.

• Possess in-depth knowledge of Windows 10 and the Microsoft Office suite, enabling effective resolution of software-related issues and user support.

• Diagnose and repair desktop hardware faults, minimizing downtime and maintaining user productivity.

• Build and configure laptops, with hands-on experience in imaging processes and deployment best practices.

• Provide mobile device support for iOS/Android platforms, including setup, troubleshooting, and user assistance.

• Offer basic printer support, including installation, configuration, and fault resolution.