Site Support Engineer

The Access Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading business management software company in Greater London is seeking a Site Support Engineer to provide technical support for internal staff and manage IT infrastructure. The ideal candidate should have strong experience in Microsoft operating systems, networking, and a passion for customer service. You'll work within a collaborative team, enjoying benefits like 25 days holiday and opportunities for career development. Join us to make a difference and thrive in your career.

Benefits

Competitive salary

25 days holiday

Matched pension scheme

Charity day to support a cause

Qualifications

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.
• Strong problem-solving skills with a customer-centric approach.

Responsibilities

• Provide onsite technical support via our helpdesk system for a range of applications.
• Support, maintain, install, and upgrade IT infrastructure.
• Manage and maintain IT assets, ensuring accurate documentation.
• Communicate effectively across the business, providing service notifications.

Skills

Technical support for Microsoft operating systems

Networking knowledge (TCP/IP, Active Directory)

Experience with Microsoft 365

Problem-solving skills

Job description

Site Support Engineer

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which increases with tenure), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

About you

You will be part of a dedicated team of IT professionals, reporting to the EMEA Service Desk Manager in our London office. Your role will involve providing technical support to our internal staff, including field-based consultants and office-based employees across 30 different global locations. You are passionate about delivering excellent customer service and thrive in a dynamic IT environment.

Day-to-day, you will:

• Provide onsite technical support via our helpdesk system for a range of applications, operating systems, and hardware, ensuring service level agreements (SLAs) are met.
• Support, maintain, install, and upgrade IT infrastructure, including workstations, laptops, network connections, communication systems, and printers.
• Manage and maintain IT assets, including software licenses and training equipment, ensuring accurate documentation.
• Communicate effectively across the business, providing service notifications, training, and guidance.

Your skills and experiences might also include:

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.
• Strong problem-solving skills with a customer-centric approach.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive.

If you're excited about this role, even if your previous experience doesn't align perfectly, you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you. Let's make a difference together. Love Work. Love Life. Be You.