Site Supervisor – Waste & Reuse Centre Operations

West London Waste; Greater London; Hybrid; GBP 45,000 - 48,000; Full time

Benefits offered by this job

28 days annual leave

LGPS pension scheme

Cycle to Work Salary Sacrifice

EV Salary Sacrifice lease scheme

Discounted Gym membership

Childcare Salary Sacrifice

Supportive and sustainable working env

Job summary

West London Waste Authority (WLWA) seeks a proactive Supervisor to lead up to 15 staff at the Abbey Road HRRC and transfer station. You will drive health, safety and environmental standards, deliver strong customer service and manage day-to-day operations within budgets and contracts.

The role deputises for the Site Manager and requires site-based leadership across 5 days in a 7-day rota. The successful candidate will have COTC Level 4 or equivalent, plus proven waste-site supervision, project

Qualifications

• COTC Level 4, or sufficient experience to achieve it within six months of starting
• Experience of supervising waste management sites or sections of sites
• Experience of delivering demonstrable improvements at waste management sites
• Significant project management experience, including options appraisals, business cases, project plans and documentation
• Knowledge of relevant legislation for environment, waste, plant and Health & Safety
• Experience of managing contracts
• Demonstrable ability to manage others outside of direct line management control
• Demonstrable ability to continuously improve services and develop new ways of working
• Ability to foster an open culture that is responsive to change, built on strong relationships with key partners
• Highly competent in Word, Excel, PowerPoint, Outlook and MS Teams
• Commercially minded, flexible and a role model for WLWA's values and behaviours, leading by example

Responsibilities

• Ensure all work is carried out in line with health and safety policies and procedures, identifying and managing risks and promoting a safety-first culture across the team
• Lead the creation, review and communication of risk assessments with the Health and Safety team, and oversee SOPs, first aid resources, accident reporting and investigations
• Oversee daily operations at waste transfer stations and recycling centres, ensuring adherence to budgets and service agreements
• Maintain sites and equipment to the required operational standards
• Supervise contractors and engineers, manage work permits and oversee onboarding for new starters and visitors
• Cultivate a culture of customer service excellence, managing escalations and maintaining positive relationships with trade and public customers
• Produce weekly reporting on KPIs, operational costs and customer feedback, ensuring compliance with internal and external data and reporting requirements
• Use data-driven decision-making to achieve KPI and Service Level Agreement (SLA) targets
• Implement pilots for materials repair and reuse, updating risk assessments and procedures accordingly
• Maintain and update business continuity plans for sites
• Supervise and lead up to 15 operational staff, managing employee relations, performance, scheduling and attendance
• Oversee Health and Safety training and compliance, write and audit Training Information Guides (SOPs) and manage the training matrix
• Monitor key budget lines (Supplies and Services, Employee budgets), report financial performance and initiate procurement in line with the Authority's financial procedures
• Deputise for the Site Manager as needed, supporting strategic and operational decisions

Skills

Leadership

Health & Safety

Project management

Communication

Relationship management

Data-driven decision making

Education

COTC Level 4

Project Management Qualification

Lean Six Sigma

Tools

MS Office (Word/Excel/PowerPoint/Outlook/MS Teams)

Job description

West London Waste Authority (WLWA) seeks a proactive Supervisor to lead up to 15 staff at the Abbey Road HRRC and transfer station. You will drive health, safety and environmental standards, deliver strong customer service and manage day-to-day operations within budgets and contracts.

The role deputises for the Site Manager and requires site-based leadership across 5 days in a 7-day rota. The successful candidate will have COTC Level 4 or equivalent, plus proven waste-site supervision, project