Site Supervisor

Team17 Digital Limited; Tamworth; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading Facilities Management company in Tamworth is seeking a full-time Site Manager. The role involves overseeing operations at motorway services, ensuring customer satisfaction, and managing a diverse team. Ideal candidates will possess strong leadership skills and the flexibility to adapt to various circumstances.

Benefits

Leadership development opportunities

Recognition for impact

Qualifications

• Strong leadership skills in a customer-facing environment.
• Ability to manage a diverse team effectively.
• Flexibility to adapt to shifting circumstances.

Responsibilities

• Oversee day-to-day operations, ensuring high-quality service.
• Act as a liaison between the client and site team.
• Monitor service delivery standards and compliance.

Skills

Leadership

Customer satisfaction

Team management

Problem solving

Job description

About The Role

A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client.

Location: Tamworth, B77

Shifts: 35 hours a week, 5 days over 7 on rota

Payrate: £13.21 per hour (Overtime available, calculated hourly)

This will be a full-time role working 37.5 hours per week across a 5 out of 7 working pattern (including evenings and weekends), where flexibility is vital to be successful within this role.

In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with variety and impact, we’d love to hear from you.

About You

Key Responsibilities:

• Oversee the day-to-day operations at the motorway services, ensuring smooth site operations and high-quality service.
• Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficiency.
• Monitor and report on service delivery standards and KPIs, ensuring alignment with expectations.
• Support initiatives to improve service delivery, customer satisfaction, and operational efficiency.
• Ensure health, safety, and compliance requirements are met, including staff training.
• Foster a positive working environment, supporting and engaging team members.
• Handle employee relations matters in collaboration with HR.
• Respond promptly to customer concerns, service issues, or emergencies.
• Build and maintain relationships with customers and service providers.
• Lead by example, coaching and supporting the team.
• Adapt to changing circumstances and customer needs.
• Promote best practices and share knowledge for continuous improvement.

About Us

A little about us:

• A family-owned business, founded in 1962
• Employing over 4,000 colleagues
• Within the top 2% of all cleaning and security providers
• Services include Cleaning, Security, Specialist, and FM services
• Passionate about delivering personable and reliable service
• Working within multiple industries, with well-known brands

Why should you apply?

• Join a flourishing company that offers growth and leadership development opportunities.
• Contribute as a valuable leader, showcasing your skills.
• Be recognized and make a difference within a large FM company.

Start Time & End Time

Various shifts are required, including 06:00 - 14:00, 14:00 - 22:00, or 10:00 - 06:00, to ensure site coverage.