Site Solutions Coordinator

Nixon Hire; North East; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent service company in Newcastle Upon Tyne is looking for a Customer Solutions Coordinator to manage customer inquiries and enhance satisfaction through tailored solutions. Candidates should be proactive, sales-minded, and experienced in a service role. The position offers a hybrid work model, competitive salary, and substantial benefits, including bonuses and development programs.

Benefits

Attractive Bonus Scheme

25 Days Annual Leave

Enhanced Company Pension Scheme

Health & Wellbeing Discount Vouchers

Discounted Gym Membership

Qualifications

• Experience in a sales or customer service role (preferably in hire or service industries).
• Ability to build rapport quickly and manage customer interactions.
• Confident in using CRM and order processing systems.

Responsibilities

• Manage incoming calls, emails, and digital enquiries.
• Offer expert guidance on suitable products and services.
• Monitor customer satisfaction and escalate service challenges.

Skills

Sales-minded

Strong interpersonal skills

Organised with attention to detail

Adaptable in fast-paced environments

Tools

CRM systems

Order processing systems

Job description

Customer Solutions Coordinator (Sales and Service)

GBP25,000 to GBP30,000 based on skills + Excellent Benefits

Newcastle Upon Tyne - hybrid working (one week in office, one week working from home)

Full-time, Permanent

Are you someone who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering a high-quality service? We are excited to recruit for 6 proactive and professional Site Solutions Coordinator s to join our Site Solutions team.

What's in it for you!

• Attractive Bonus Scheme

• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)

• Enhanced Company Pension Scheme

• Life Assurance Scheme

• Colleague Benefits!

• Employee Assistance Program

• High Street Discount Vouchers

• Discounted Gym Membership

• Health & Wellbeing Discount Vouchers

• Cycle to Work & Home & Tech Scheme Benefits

• Milestone Birthdays Additional leave

• Work Anniversary Bonus s

• Refer a Friend Scheme

More about the role

The Customer Solutions team forms the vital first connection with our customers, setting the tone for the service they can expect. Our role goes beyond simply handling enquiries we listen carefully, offer tailored advice, and shape the right solutions from the very first interaction. Whether it s a straightforward hire or a complex, multi-product requirement, we ensure every customer receives exactly what they need, delivered to the highest standards.

As our Site Solutions Coordinator you will be the first point of contact for all site-based customer enquiries, ensuring every interaction is handled with accuracy, and professionalism. You will be responsible for managing incoming calls, emails, and digital enquiries, offering expert guidance on suitable products and services, and accurately processing hires, off-hires, and amendments. With a consultative approach, you will identify opportunities to add value to each order and help build strong, lasting relationships with regular site contacts. You will also monitor customer satisfaction, escalate service challenges early, and ensure all transactions are completed to the highest standard.

About You!

• Experience in a sales or customer service role (hire, construction, or service-based industries preferred).

• Strong interpersonal skills and ability to build rapport quickly.

• Sales-minded, proactive, and commercially aware.

• Organised with excellent attention to detail and system accuracy.

• Resilient and adaptable in a high-volume, fast-paced environment.

• Confident using CRM and order processing systems.

We understand that becoming an expert takes time it s a journey, not a quick fix. That s why we re fully committed to supporting your growth, both personally and professionally, every step of the way.

Our Investment in Your Development

To build a high-performing, customer-focused team, we re launching a comprehensive programme of role-specific training. This structured development plan is designed to strengthen your skills, expand your expertise, and support your ongoing growth all carefully aligned with the responsibilities and expectations of your role.

Its a really exciting time to join Nixon Hire, so if you think you have the skills and experience to hit the ground running, we would love to hear from you!

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