Site Services Administrator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the West Midlands seeks a Site Services Administrator to join their dynamic team. This is an excellent opportunity for individuals with a passion for customer service and coordination within a technical context. The role involves managing service visits, ensuring effective communication between teams, and utilizing web-based systems. If you thrive in a fast-paced environment and enjoy operational dynamics, this is the perfect role for you!

Qualifications

• At least 2 years of experience in coordinating engineering visits.
• Professional communication skills in managing customer inquiries.
• Ability to manage and organize multiple schedules efficiently.

Responsibilities

• Organize and coordinate service visits with customers and engineers.
• Maintain and update engineer diaries and manage system faults.

Skills

Customer enquiries handling

Coordination between teams

Web-based systems usage

Organisational skills

Tools

Smart Scan portal

Job description

Job Title: Site Services Administrator (Onsite)

Location: West Midlands
Employment Type: Full-time

Join a Company That Values Your Contribution

We're working with a well-established company in the West Midlands that's looking to hire a Site Services Administrator to join their dynamic and growing Site Services team. This is a brilliant opportunity to build your career in a collaborative, forward-thinking environment.

What We're Looking For:

• At least 2 years of experience booking and coordinating service or engineering visits in a technical or field services setting.
• Confident in handling customer enquiries by phone and email in a professional, friendly manner.
• Proven ability to coordinate effectively between customers, engineers, and internal teams.
• Comfortable using web-based systems for data entry, document uploads, and maintaining online accounts.

What You'll Be Doing:

• Organise commissioning and rectification visits, liaising with customers and engineers.
• Maintain and update engineer diaries, adjusting for cancellations or last-minute changes.

• Respond to customer queries promptly and professionally.
• Collaborate with engineers to ensure all technical, site, and customer information is up to date.

• Monitor system faults, arrange rectification visits, and assign engineers accordingly.
• Maintain the Smart Scan portal: upload certificates, drawings, contract details, and more.

• Set up and manage customer web accounts.
• Ensure all pre- and post-commissioning information is captured and updated as needed.

Why This Role?

If you're someone who thrives in a fast-paced environment, loves being at the heart of operations, and enjoys working closely with both customers and technical teams, we'd love to hear from you!

Get in touch to learn more about this opportunity!