Site Service Specialist (Print Operative)

Ricoh; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology firm is seeking a Site Service Specialist (Print Operative) located in Canary Wharf, London. The role involves providing an efficient print service, managing customer expectations, and ensuring compliance with standards. Candidates should have experience with Ricoh production printers and basic knowledge of Microsoft and Adobe products. The position offers a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Excellent benefits

Qualifications

• Experience in providing efficient print service and meeting customer satisfaction.
• Ability to solve operational problems quickly and manage customer expectations.
• Basic administrative skills for data collation and month-end reporting.

Responsibilities

• Deliver efficient print services to meet SLAs.
• Build relationships with users to ensure best levels of customer service.
• Adhere to Ricoh policies, including EHS procedures.

Skills

Printing experience using Ricoh production printers

Good knowledge of Fiery and imposition software

Basic knowledge of Microsoft suite

Mail merge experience

Basic knowledge of Adobe professional

Tools

Ricoh production printers

HP wide format printers

Morgana finishing equipment

Job description

Change your job, change your workplace, change your future

We are actively building diverse teams and welcome applications from everyone

Role: Site Service Specialist (Print Operative)
Located: Canary Wharf E14, London

Shift Pattern: Monday - Friday, 37.5 hours per week (Alternating shift pattern: 07:30, 09:00)
Package: Competitive salary and excellent benefits

About Ricoh

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing

• Deliver an efficient Print service to the customer, to meet agreed SLA s and customer satisfaction
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered
• To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations
• To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s
• Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
• Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

You will ideally have

• Printing experience using Ricoh production printers and HP wide format printers.
• Good knowledge of Fiery and imposition software.
• Basic knowledge of Morgana finishing equipment, including PUR binding and booklet maker etc, however training can be provided if needed.
• Mail merge experience
• Stock management and inventory of marketing materials experience
• Print procurement duties
• Basic knowledge of Microsoft suite (Word / Excel / PowerPoint)
• Basic knowledge of Adobe professional
• Administrative tasks, including data collation on spreadsheets for month-end reporting.

Equality and Diversity

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.