Site Service Engineer (Stansted Airport)

Leidos; Essex; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a qualified Site Service Shift Engineer to join their dynamic team at Stansted Airport. This role involves providing essential on-site support for airport security systems, including installation, troubleshooting, and maintenance. You'll engage with clients to ensure their satisfaction and deliver top-notch service in a fast-paced environment. If you're passionate about technology and customer service, this is an exciting opportunity to contribute to a leading global provider in the aviation sector, where your skills will make a significant impact.

Qualifications

• Graduate of a technical school or military training in electronics engineering technology is highly desirable.
• Solid experience in a site or field service environment within a relevant industry.

Responsibilities

• Install, troubleshoot, maintain, and service x-ray and CT-based security systems.
• Develop and maintain relationships with clients to ensure satisfaction.
• Conduct training for customer personnel on system operation and maintenance.

Skills

Technical Support

Customer Service

Troubleshooting

Communication Skills

Electronics Engineering

X-ray and CT Technologies

Education

Technical School Graduate

Military Training in Electronics

Tools

CRM Software (Salesforce)

Test Equipment (DVM, Oscilloscope)

Job description

Description

THE COMPANY
Leidos Security & Detection Systems is a leading global provider of high-value complex automation and control solutions to airports and the wider aviation sector.

Our success is built on our highly valued people who are passionate about customer satisfaction, fostering a winning ‘can do – get it done’ culture, and supporting our core values of Integrity, Excellence, Accountability, and Respect.
We focus on continuous improvement and excellent execution in everything we do, with innovative leadership embracing the highest level of ethics and integrity.
We would love to hear from talented candidates who are passionate about working for a dynamic international business, share our passion, and value our culture.

What you will be doing

We are seeking a qualified Site Service Shift Engineer to join our successful UK team based at Stansted Airport.
Reporting to the Field Services Area Manager, you will support on-site installation, troubleshooting, and ongoing maintenance of airport security systems at our valued client site.

KEY RESPONSIBILITIES:

1. Perform a wide variety of technical support activities independently, including installing, troubleshooting, maintaining, and servicing x-ray and CT-based security systems at customer sites, handling complex products and problems, and providing guidance to lower-level technicians.
2. Develop and maintain relationships with current and potential clients, including major UK international and regional airports, to ensure client satisfaction through the delivery and maintenance of security and detection products and services.
3. Coordinate and deliver preventative maintenance services on various security search equipment.
4. Support customers by installing, calibrating, maintaining, testing, troubleshooting, and repairing complex security systems.
5. Conduct formal and informal training for customer personnel on system operation and maintenance, including on-site technical and operator training.
6. Identify operational/technical problems via phone or in person, responding to customer inquiries until resolved.
7. Troubleshoot system interface problems during installations and advise customers on equipment capabilities and modifications.
8. Proficiently use CRM software such as Salesforce to complete administrative tasks by required deadlines.

Education and/or Experience:

• Graduate of a technical school or military training in electronics engineering technology is highly desirable.
• Solid experience in a site or field service environment within a relevant industry.
• Strong technical knowledge of x-ray, CT technologies, and related products.

Other Skills and Abilities:

• Excellent communication, presentation, and customer interface skills, both verbal and written.
• Knowledge of complex digital and analog circuitry; Linux knowledge is a plus.
• Familiarity with mechanical systems, test equipment (DVM, oscilloscope), and high voltage/X-ray equipment preferred.
• Ability to prioritize, work under pressure, and perform multiple activities independently.
• May require lifting heavy weights occasionally.
• Experience in security and detection systems, aviation, or operating in a global environment is beneficial.

The successful candidate will demonstrate a high standard of work and be a team player, based in Stansted Airport, UK, within commuting distance.

Please note: To be considered, you must be a UK or EU national, eligible to work in the UK. Relocation is not available.

Leidos is committed to Equal Opportunity and Diversity.