Site Service Engineer

Redline Group - Specialist Recruitment for Technology & Electronics Companies; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Travel allowance

Life assurance

Wellbeing programme

Carry-over holidays

Recognition programme

Long-service rewards

Training & mentoring

Career development

Job summary

Redline Group is seeking a Site Service Engineer to join a well-established security systems integrator in Central London on a permanent basis. You will carry out day-to-day maintenance, fault finding and repair of CCTV, maintain access control, support perimeter detection, and complete planned maintenance in high-security environments across transport, finance, and public space.

The role involves flexible hours including occasional travel and out-of-hours work, with a focus on customer service

Qualifications

• Experience maintaining CCTV systems and security platforms.
• On-site repairs and reactive fault finding experience.
• Experience with Access Control systems.
• Strong IT/IP networking knowledge.
• Ability to obtain security clearance.

Responsibilities

• Carry out day-to-day maintenance, fault finding and repair of complex analogue and digital CCTV systems.
• Maintain and repair multi-site Access Control Systems.
• Support and maintain perimeter detection systems.
• Provide maintenance and support for control room systems and associated equipment.
• Complete planned preventative maintenance (PPM) activities.
• Respond to reactive faults and daily service requests.
• Assist with out-of-hours and weekend works when required.
• Complete service documentation and ensure helpdesk records are accurately updated.
• Provide a professional, reliable and customer-focused service at all times.
• Support colleagues and contribute to a positive, collaborative engineering environment.
• Maintain a flexible approach to working hours, including occasional travel and overnight stays.

Skills

CCTV maintenance

IP networks

Problem-solving

Customer communication

Independent working

Self-motivation

Tools

Avigilon/ACC

Bosch BVMS

AXIS Camera Station

Pelco VideoXpert

Hikvision

Hanwha Vision

Honeywell Pro-Watch

Job description

Our client, an established independent security systems integrator, is looking for a Site Service Engineer to join their team on a permanent basis in Central London.

This is an excellent opportunity to join a well-established business specialising in integrated security and surveillance systems, supporting complex, high-security environments across sectors including transport, critical national infrastructure, finance, public space, and custodial environments.

Key responsibilities of the Site Service Engineer job in Central London:

• Carry out day-to-day maintenance, fault finding and repair of complex analogue and digital CCTV systems.
• Maintain and repair multi-site Access Control Systems.
• Support and maintain perimeter detection systems.
• Provide maintenance and support for control room systems and associated equipment.
• Complete planned preventative maintenance (PPM) activities.
• Respond to reactive faults and daily service requests.
• Assist with out-of-hours and weekend works when required.
• Complete service documentation and ensure helpdesk records are accurately updated.
• Provide a professional, reliable and customer-focused service at all times.
• Support colleagues and contribute to a positive, collaborative engineering environment.
• Maintain a flexible approach to working hours, including occasional travel and overnight stays.

Experience required for the Site Service Engineer job in Central London:

• Experience working as a CCTV Engineer, Security Systems Engineer, Service Engineer, Access Control Engineer or similar.
• Experience with enterprise-level security platforms, such as Avigilon / ACC, Bosch BVMS, AXIS Camera Station, Pelco VideoXpert, Hikvision, Hanwha Vision, CCURE, AMAG Symmetry, Honeywell Pro-Watch, SALTO, Paxton or similar
• Hands-on experience maintaining and fault-finding CCTV systems.
• Experience working with Access Control systems.
• Good knowledge of DVR and NVR systems.
• Good understanding of IT and IP-based systems and networks.
• Experience carrying out on-site repairs and reactive fault finding.
• Knowledge of planned preventative maintenance (PPM).
• Strong problem-solving and analytical skills with a methodical approach.
• Good customer-facing and communication skills.
• Ability to complete technical documentation accurately.
• Self-motivated, organised and able to work independently.
• Flexible approach to working practices, including out-of-hours and weekend work when required.
• Ability to obtain the required level of security clearance/vetting.

Knowledge of any of the following would be advantageous:

• Galaxy Alarms.
• CEM Access Control.
• C-Cure Access Control.
• Gallagher Access Control.
• Milestone VMS.
• Cortech GUI.
• Video Matrix systems.
• RAID recording.
• Gates and barriers.

Benefits include:

• £4,000 travel allowance.
• Life assurance
• Health and wellbeing programme.
• Carry-over holidays of up to 5 days.
• Reward and recognition programme.
• Long-service rewards.
• Training, coaching and mentoring opportunities.
• Career development opportunities within a technically advanced security systems environment.