Site Service Coordinator

Johnson Controls; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in fire suppression solutions seeks a Service Coordinator to manage job scheduling and documentation on a high-security site in South Wales. This non-technical role requires strong organizational skills, proficiency in Microsoft Office, and a willingness to learn about fire systems. Successful candidates will enjoy competitive compensation, comprehensive benefits, and opportunities for career development within a collaborative environment.

Benefits

Competitive Compensation

Matched pension and life assurance

Employee assistance program

Cycle-to-work scheme

Training Opportunities

Collaborative Environment

Career Development

Qualifications

• Strong admin and organisational skills necessary.
• Experience in service-focused businesses preferred.
• Willingness to learn fire suppression systems important.

Responsibilities

• Coordinate maintenance, servicing, and remedial work schedules.
• Create and manage workpacks and documentation.
• Liaise with customer on schedules and requirements.

Skills

Organisational skills

Microsoft Office proficiency

Communication

Independence

Teamwork

Professionalism

Job description

Social network you want to login/join with:

What You Will Do
We are looking for a well-organised, detail-oriented Service Coordinator to support fire suppression operations at a secure site in South Wales. You will play a key role in planning jobs, coordinating engineers, and ensuring accurate documentation and scheduling. This is a non-technical role – prior fire systems experience is not required, but a willingness to learn about fire suppression processes is essential. You’ll liaise with the customer and internal teams, manage job schedules, and support planning and health & safety documentation.

What We Offer

• Competitive Compensation
• Comprehensive Benefits: Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products
• Training Opportunities: On-the-job and cross-training with excellent resources
• Collaborative Environment: Supportive team culture and business resource groups
• Career Development: Long-term growth and professional support

Your Responsibilities Will Include

• Coordinating maintenance, servicing, and remedial work schedules
• Creating and managing workpacks and documentation
• Supporting engineers with planning and communication
• Liaising with the customer on schedules and requirements
• Maintaining accurate reports, records, and inspection data
• Supporting health and safety admin and audits
• Participating in audits and improvement initiatives
• Support field operations as and when required please

How You Will Do It

• Use Microsoft Office to manage schedules and reports
• Liaise daily with engineers and the customer
• Brief engineers on weekly priorities
• Maintain service, safety, and training records
• Join team briefings and internal improvement efforts
• Act as the key admin point of contact on site
• Pass enhanced vetting for a high-security site

What We Look For
Required:

• Strong admin and organisational skills
• Experience in a service-focused business
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Independent and team-working skills
• Good communication and professionalism
• Willingness to learn fire suppression systems

Preferred:

• Experience coordinating work on industrial/safety-critical sites
• Awareness of health and safety or compliance processes