24/7 SRE-NOC Engineer: Automate & Improve Reliability

Nice; United Kingdom; On-site; GBP 50,000 - 75,000; Full time

Job summary

Nice is seeking an experienced Site Reliability Engineer (SRE – NOC) to ensure service reliability and operational excellence. The successful candidate will lead incident responses, engage in operational automation, and enhance observability. They will work closely with cross-functional teams to build monitoring solutions and improve system resilience.

Requirements include strong Linux administration skills, experience with cloud platforms, and ability to automate tasks. The role is crucial for driving service health and reliability and will involve working on major incidents and infrastructure support.

Qualifications

• Strong Linux systems administration skills.
• Experience with incident management and production support.
• Prior experience in 24x7 NOC or production operations.

Responsibilities

• Act as a primary responder in a 24x7 on-call rotation.
• Lead Major Incident response and coordinate across teams.
• Own service health monitoring across infrastructure and applications.
• Automate repetitive operational tasks to reduce manual toil.
• Develop scripts and tools to support NOC/SRE workflows.

Skills

Linux systems administration

Incident management experience

Cloud infrastructure (AWS preferred)

Containers & orchestration (Docker, Kubernetes)

Monitoring/alerting platforms

Scripting in Python, Bash, Go

Networking fundamentals (DNS, TCP/IP)

Tools

Grafana

Prometheus

Datadog

CloudWatch

Terraform

Ansible

Job description

Nice is seeking an experienced Site Reliability Engineer (SRE – NOC) to ensure service reliability and operational excellence. The successful candidate will lead incident responses, engage in operational automation, and enhance observability. They will work closely with cross-functional teams to build monitoring solutions and improve system resilience.

Requirements include strong Linux administration skills, experience with cloud platforms, and ability to automate tasks. The role is crucial for driving service health and reliability and will involve working on major incidents and infrastructure support.