Site Reliability Engineer, Financial Crime Technology

NatWest Group; Birmingham; Hybrid; GBP 55,000 - 80,000; Full time

Job summary

A leading financial institution seeks a Site Reliability Engineer in Birmingham. You will enhance the reliability and performance of systems while collaborating with teams to deliver innovations. The role offers a blend of remote and in-office work and is suited for a candidate with strong software engineering and reliability systems knowledge.

Qualifications

• Strong knowledge of reliability systems thinking and experience in software engineering.
• Experience with programming languages and automation tools.
• Ability to identify wider business impacts and risks.

Responsibilities

• Improve availability, performance, and incident response of products and services.
• Define error budgets and balance reliability with risk.
• Lead and coach colleagues while managing production environments.

Skills

Software engineering

Reliability systems thinking

Programming languages

Automation

Troubleshooting

Data-driven approach

Strong communication skills

Job description

Join us as a Site Reliability Engineer, Financial Crime Technology

• In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• You’ll work from home some of the time, but you’ll also spend a minimum 2 days per week working from the office

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Good knowledge and experience of programming languages
• Strong knowledge of deploy and release services, automation, and troubleshooting
• Experience of utilising tools and technology across the software development lifecycle
• Experience using mathematical and statistical models to assess trends
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders