Site Reliability Engineer

NatWest Group; Isleworth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Site Reliability Engineer to enhance product reliability and performance. You will be responsible for collaborating with teams, managing risks, and driving operational improvements. The ideal candidate has a strong background in reliability systems, software engineering, and experience in financial services. This role offers a hybrid working environment with 35 hours per week.

Qualifications

• Strong knowledge of reliability systems thinking and experience in software engineering.
• Ability to use a data-driven and scientific approach to problem-solving.
• Knowledge of financial services and risk management.

Responsibilities

• Work closely with feature team to improve service level objectives.
• Define error budgets to balance risk and reliability.
• Provide structure and improvements to the release process.
• Contribute innovations to meet goals and manage potential risks.
• Respond to incidents and ensure the health of production environments.

Skills

Reliability systems thinking

Programming languages

Deploy and release services

Automation and troubleshooting

Mathematical and statistical modeling

Communication skills

Experience with payment platforms

Job description

Join us as a Site Reliability Engineer

In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services.

• Working with support teams on investigating production incidents and optimising operational support of the eQ Payments platform
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

• Good knowledge and experience of programming languages
• Strong knowledge of deploy and release services, automation, and troubleshooting
• Experience of utilising tools and technology across the software development lifecycle
• Experience using mathematical and statistical models to assess trends
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders
• Experience of payment platforms and in particular RBSI Payment platforms including eQ would be preferable

Hours: 35

Ways of Working: Hybrid