Site Reliability Engineer

NatWest Group; Gogar; On-site; GBP 50,000 - 70,000; Full time

Job summary

A major financial services company in Scotland is seeking a Site Reliability Engineer to enhance operational performance and reliability of its products. In this role, you will interface with various stakeholders, improve system efficiencies, and manage production environments. Ideal candidates should have a strong background in reliability systems, automation, and programming languages, with experience on payment platforms being a plus.

Qualifications

• Experience using a data-driven and scientific approach.
• Ability to identify wider business impact and risks.
• Experience in utilizing tools across software development lifecycle.

Responsibilities

• Improve and embed operational characteristics of products.
• Manage day-to-day health of production and non-production environments.
• Communicate incident status updates clearly to stakeholders.

Skills

Knowledge of reliability systems thinking

Experience in software engineering

Proficient in programming languages

Strong communication skills

Experience with payment platforms

Tools

Automation tools

Statistical analysis tools

Job description

Join us as a Site Reliability Engineer

• In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• Working with support teams on investigating production incidents and optimising operational support of the eQ Payments platform
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Good knowledge and experience of programming languages
• Strong knowledge of deploy and release services, automation, and troubleshooting
• Experience of utilising tools and technology across the software development lifecycle
• Experience using mathematical and statistical models to assess trends
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders
• Experience of payment platforms and in particular RBSI Payment platforms including eQ would be preferrable