Site Performance Manager - Manufacturing

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Site Performance Manager - Manufacturing, Solihull

Client:

The Curve Group

Location:

Solihull

Job Category:

Other

EU work permit required:

Yes

Job Views:

8

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Client Operations Manager - Site Performance and Delivery

Solihull - Manufacturing plant

Fully Site Based

Monday to Friday Day Shifts

Role Overview: We are seeking a motivated and detail-oriented Client Operations Manager to join our team. You will oversee and optimize client operations, ensuring exceptional service delivery and strong client relationships. Collaboration across departments to streamline processes, resolve issues, and drive continuous improvement is key.

Key Responsibilities:

1. Client Management: Respond to client needs, expand relationships, and ensure exceptional service.
2. Leadership: Support and develop on-site staff, including Site Managers and Envoys.
3. Business Reviews: Deliver monthly business reviews with the client team.
4. Profitability: Manage Profitability (P&L) within allocated accounts.
5. Compliance: Ensure adherence to inventory, storage, delivery, and safety requirements.
6. Client Engagement: Maintain professional relationships and provide timely follow-up.
7. Business Development: Develop additional business opportunities with current and new clients.
8. Continuous Improvement: Seek and implement process improvements.
9. Training: Train employees on systems and best practices.
10. Best Practices: Maintain and utilize best practices and trending analysis.
11. Other Duties: Perform other duties as assigned.
12. Technical Expertise: Knowledge of purchasing, inventory management, and ERP systems.
13. Analytical Skills: Strong data analysis and problem-solving skills.
14. Sales Skills: Internal and external selling skills.
15. Problem-Solving: Root cause and corrective action.
16. Technical Proficiency: Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Word.
17. Education: Associate’s degree or 3 years’ experience in leading teams.
18. Certifications: Project management or procurement certification is desirable.
19. Client Relationship: Experience in building long-term client relationships.
20. Customer Service: Excellent follow-through and customer service skills.
21. Problem-Solving: Strong problem-solving and multitasking abilities.
22. Decision-Making: Sound business judgment and decision-making skills.

About the Client:

Our client is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Their portfolio consists of Procurement Services, Transactional Processing, Stores Management, and Inventory Optimisation enabled by industry-leading digital platforms. They deliver world-class results to world-class companies in industries such as Pharmaceuticals, Foods, Beverages, Automotive, and Aerospace.