Site Performance Manager

Thames Water; City Of London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading water and wastewater company in London is seeking a Site Performance Manager to oversee water production quality and ensure safety in operations. The role offers a competitive salary up to £60,000 per annum, 26 days of annual leave, and a range of health and wellbeing benefits. The ideal candidate will have excellent leadership and communication skills, with a valid UK driving license and experience in water management. Join a team dedicated to providing safe drinking water to millions.

Benefits

26 days holiday, increasing to 30 with service

Performance-related pay plan

Generous Pension Scheme

Health benefits including MOTs and physiotherapy

Qualifications

• Demonstrate good qualities such as leadership and a calm demeanor under pressure.
• Excellent verbal and written communication skills.
• Previous process knowledge gained through hands-on development.

Responsibilities

• Ensure a safe working environment for employees and contractors.
• Achieve planned availability and reliability of Water Production sites.
• Deliver exceptional service to internal and external customers.

Skills

Leadership

Empathy

Verbal communication

Written communication

Collaboration

Calm under pressure

Education

Full UK Driving License

Management of Water Production qualification

IOSH or NEBOSH training

Job description

Overview

We have an exciting opportunity to join our water treatment team as a Site Performance Manager. This role is a demanding but rewarding opportunity at one of our key operational sites — one of our largest water production facilities, providing high-quality drinking water to approximately £3.5 million customers.

Base location: Coppermills (WTW) - E177HE

Working pattern or hours: 36 Hours per week (Mon – Fri), plus the inclusion onto a standby rota for which you will receive additional payment.

Responsibilities

• To ensure both Thames Water employees and contractors work in a safe and secure environment and go home safely and well at the end of each working day.
• To make sure Water Production sites achieve their planned availability and reliability in terms of quality and quantity at the agreed cost.
• Make sure that the team and individuals deliver exceptional service both to internal and external customers, working towards an improved SIM score.
• To ensure budgetary control in accordance with the Financial Control procedures to meet the business plan (OPEX & CAPEX).
• Make sure individuals in the team understand what is expected of them in order to achieve optimal performance in conjunction with the company's PDR process and timeline.
• Making sure the team feel motivated, valued, and engaged in all aspects of their work.
• Maintain and contribute to a succession plan as part of the wider Water Production team.

Qualifications

• Full UK Driving License Required
• Can demonstrate good qualities such as Leadership, Empathy, and a calm demeanour under pressure.
• A great team player with the ability to work collaboratively.
• Have excellent verbal and written communication skills.
• Previous Process knowledge gained through hands-on development.
• Technical ability and understanding of all process areas.

Desirable skills

• A qualification in the Management of Water Production is highly desirable.
• IOSH or NEBOSH training is highly desirable.

Benefits

• Offering a salary up to £60,000 per annum depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON
• Access to benefits to support health, wellbeing and finances – including annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.