Site Payment Manager

TN United Kingdom; United Kingdom; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Site Payment Manager to lead site payment operations in a dynamic clinical environment. This role is pivotal in ensuring timely payments and compliance with industry regulations while fostering collaboration with clinical teams. You'll leverage your expertise in financial compliance and negotiation to enhance operational efficiencies. With a hybrid working model, this position offers flexibility while allowing you to connect with colleagues in person. If you're passionate about driving impactful change in patient care through financial management, this is the opportunity for you.

Qualifications

• Experience in managing site payments in compliance with GCP/ICH guidelines.
• Ability to handle escalations and resolve payment issues proactively.

Responsibilities

• Oversee site payments and ensure timely processing according to contracts.
• Manage CRO resources and maintain quality checks for outsourced activities.

Skills

Site Payment Management

Financial Compliance

Regulatory Knowledge

Negotiation Skills

Communication Skills

Education

Bachelor's Degree

Tools

Veeva Site Payment System

Job description

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Description

Site Payment Manager

About Astellas: At Astellas, experience is coupled energised with a relentless challenger spirit. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We are unusual in our ability to combine the experience, expertise and resources of an established company with the agility, flexibility and tenacity of a start-up. Relentless curiosity and a hunger for discovery flows throughout our entire organisation. We harness the latest technology and insights from big data with our research expertise to create powerful solutions that could transform the way doctors and nurses treat and care for their patients.

We are accelerating product development, driving operational efficiencies and gaining a better understanding of the needs of patients and their healthcare providers. We partner and collaborate with academic research institutes and biotechnology companies who share our passion for bringing breakthrough discoveries to patients.

The Opportunity

As the Site Payment Manager, you will oversee activities within the Global Site Payment function, supporting both early and late-stage Clinical Operations. You'll contribute to project timelines by preparing performance reports during feasibility studies and throughout the lifecycle of site payments and study timelines. You will also ensure clinical site payments are delivered promptly according to contractual timelines. This role may include managing direct reports and overseeing contractors. You will report to the Site Payment Lead within the Clinical Operations function.

Hybrid Working

At Astellas, we recognise the importance of balancing work and home life. We offer a hybrid working model allowing time to connect with colleagues in person at the office alongside the flexibility to work from home, creating an optimal environment for success.

Key Responsibilities

1. Managing site payments within the Veeva Site Payment system, supporting day-to-day operations of site payment processing in compliance with GCP / ICH guidelines, financial compliance, and regulatory requirements.
2. Handling and executing material related to site payments within the pharmaceutical/biotechnology industry.
3. Proactively identifying and resolving payment issues throughout the study lifecycle, including management of escalations.
4. Overseeing site payment systems, standards, and processes to ensure timely payments via vendors or internal systems.
5. Managing CRO resources for study delivery, including quality checks and oversight for outsourced activities related to site payments.

Essential Knowledge & Experience

• Updated on payment status to Clinical Study teams and leadership.
• Supported review or drafting of guidance and training materials, including business practice documentation.
• Involved in developing metrics for the functional area, including measurement and monitoring, with recommendations for performance enhancement.
• Supported capacity planning and site payment algorithms to estimate resources and workload.
• Fluent in English and French (business proficiency).

Preferred Experience

• Global experience within a CRO or pharmaceutical setting.
• People management experience is preferred.
• Strong understanding of regulatory, legal, and data privacy issues, including GDPR.
• Excellent negotiation and communication skills, with the ability to explain legal issues clearly.

Education

Bachelor’s Degree or equivalent relevant experience.

Additional Information

• This is a permanent full-time position.
• Based in the UK or France.
• Follows our hybrid working model, requiring a minimum of 1 day per quarter in the office. Flexibility may be required based on business needs. Candidates must be within a commutable distance to the office.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.