Site Operations Supervisor

The People Co.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

The People Co. is seeking an experienced Site Operations Supervisor to join the Operations team at its Park Royal depot in London.

You will lead the day team to ensure safe, accurate and timely order delivery while upholding high food safety standards in a fast-paced wholesale environment. Reporting to the Depot Manager, you will oversee daily operations, safety training, and KPI reporting, coordinating with colleagues across Operations, Warehouse, Transport and Sales.

Qualifications

• Previous supervisory or team leadership experience in food production, warehouse or distribution.
• Strong knowledge of food safety, hygiene and quality standards.
• Food Safety Level 2 qualification or willingness to obtain.
• Knowledge of Health & Safety legislation and operational compliance requirements.
• Excellent people management and organisational skills.
• Flexible approach to working hours in line with business requirements.

Responsibilities

• Lead, coach and develop team members, ensuring engagement, accountability and performance.
• Ensure full compliance with Health & Safety legislation, company policies and safe working practices.
• Deliver Health & Safety training and maintain accurate training and compliance records.
• Oversee food safety standards, ensuring compliance with Food Safety regulations and SALSA requirements.
• Attend daily handover meetings and allocate work across the day team.
• Coordinate daily activities including order picking, packing, pre-preparation and stock handling.
• Monitor operational KPIs and report to the wider business.
• Liaise with Warehouse, Transport, Sales and other departments to resolve issues.

Skills

Team leadership

Health & safety

Food safety awareness

Operational planning

IT skills (Excel)

Education

Food Safety Level 2

Tools

Microsoft Excel

Job description

Our client, a leading UK wholesaler in their discipline, is seeking an experienced Site Operations Supervisor to join its Operations team based at its Park Royal depot. This is an excellent opportunity for a hands‑on operational leader with experience within food production, warehousing or distribution, looking to play a key role in delivering exceptional customer service, operational efficiency and high food safety standards within a fast‑paced wholesale environment.

Job Role

Reporting to the Depot Manager, the Day Supervisor will be responsible for overseeing the day-to-day operation of the Day Team, ensuring customer orders are delivered safely, accurately and on time while maintaining the highest standards of food safety, health & safety and operational performance. Working closely with colleagues across Operations, Warehouse, Transport and the wider wholesale business, you will support in health & safety, hygiene, general maintenance and more.

This is a full-time, permanent, site-based role working Monday to Friday, offering the opportunity to join a well-established and growing business renowned for the quality of its products and customer service.

Responsibilities

• Lead, coach and develop team members, ensuring high levels of engagement, accountability and performance
• Ensure full compliance with Health & Safety legislation, company policies and safe working practices
• Deliver Health & Safety training and maintain accurate training and compliance records
• Ensure appropriate PPE is worn and all daily, weekly and annual safety checks are completed
• Oversee food safety standards, ensuring compliance with Food Safety regulations, SALSA requirements and company procedures
• Supervise the cleaning team to ensure the depot is maintained to the highest hygiene standards
• Attend daily handover meetings and allocate work effectively across the day team
• Coordinate daily activities including order picking, packing, pre-preparation, vacuum packing, stock freezing, goods receiving, returns processing and late order fulfilment
• Ensure the depot is fully prepared for the night shift and that operational areas remain organised and efficient
• Coordinate holidays and team absences to ensure appropriate operational cover
• Monitor operational KPIs, ensuring customer expectations are consistently achieved
• Maintain and improve operational procedures and provide KPI reporting to the wider business
• Liaise effectively with Warehouse, Transport, Sales and other internal departments to resolve operational issues
• Support business growth through continuous improvement initiatives and operational excellence
• Ensure sustainability initiatives are embedded throughout daily operations and contribute towards reducing environmental impact

Personal Profile

• Previous supervisory or team leadership experience within a food production, warehouse, wholesale or distribution environment
• Strong understanding of food safety, hygiene and quality standards
• Food Safety Level 2 qualification or willingness to obtain
• Knowledge of Health & Safety legislation and operational compliance requirements
• Excellent people management and team development skills
• Strong organisational skills with the ability to prioritise workloads in a fast-paced environment
• Good IT skills, including Microsoft Excel and other operational systems
• Commercial awareness with an understanding of operational KPIs and business performance
• Experience working alongside HR, Quality Assurance and Health & Safety functions would be advantageous
• Proactive problem‑solving skills with a hands‑on approach to leadership
• Excellent communication and interpersonal skills with the ability to build strong working relationships across the business
• Flexible approach to working hours in line with business requirements

Ref Code:FMW013315