Site & Operations Manager

JR United Kingdom; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a fast-growing self-storage operator as a Site & Operations Manager in North West London. You will lead daily operations, ensuring high standards of service and managing logistics across multiple sites. This role offers autonomy, performance bonuses, and career growth within a supportive team environment.

Benefits

Performance-related bonuses

Structured training and onboarding

Staff discounts on storage solutions

Qualifications

• Previous experience in self-storage or similar environment.
• Operational background with logistics and customer interaction.
• Full UK driving licence required for regular site travel.

Responsibilities

• Oversee container deliveries and installations across sites.
• Act as primary contact for customer enquiries and support.
• Drive occupancy through local marketing and partnerships.

Skills

Organizational Skills

Problem-Solving

Customer Service

Communication

Logistics Coordination

Attention to Detail

Tech-Savvy

Job description

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Site & Operations Manager – Multi-Site Self-Storage Facilities

? North West London – Multi-Site Role

? Full-time, on-site role with occasional flexibility (some evenings/weekends)

? Company Overview

A fast-growing self-storage operator is seeking a Site & Operations Manager to support the expansion of multiple new locations across Greater London. Backed by a nationally recognised brand and operating within a high-growth franchise network, this is a unique opportunity to join a hands-on, entrepreneurial team making self-storage more flexible, affordable, and accessible.

With multiple new sites launching and more in the pipeline, the business is offering the right person a chance to step into a pivotal, high-trust operational leadership role. You’ll work directly with senior leaders to help shape the business from the ground up, contributing ideas, solving real-world challenges, and making a tangible impact from day one.

? Role Overview

The Site & Operations Manager will lead daily operations across a network of container-based self-storage sites. The role spans site management, logistics, customer service, local marketing, and administration.

You’ll oversee container deliveries and installations, manage on-site activity, support customers through move-ins, and ensure the smooth day-to-day running of each location. This is a key role that blends hands-on operational duties with customer-facing and commercial responsibilities.

? Key Responsibilities

?️ Site Operations & Delivery Coordination

• Oversee container deliveries and unit installations with precision and care
• Manage logistics, inventory, and site layout across multiple locations
• Ensure high standards of cleanliness, organisation, and visual presentation

? Customer Success & Site Experience

• Act as the primary contact for all customer enquiries and bookings
• Guide customers through the entire storage process, from initial contact to move-in and ongoing support
• Handle payments, renewals, and service queries with professionalism and care

? Business Growth, Marketing & Local Partnerships

• Drive occupancy through customer follow-ups, local marketing, and community outreach
• Manage walk-ins and convert warm leads passed on by the central sales team
• Build local partnerships with estate agents, businesses, and contractors to increase awareness and referrals
• Support and implement local promotions and pricing strategies
• Ensure all sites meet safety, insurance, and compliance standards
• Conduct routine checks and maintain accurate operational records

What We’re Looking For

• Previous experience in self-storage or similar evironment
• Operational background with logistics, delivery coordination, and customer interaction
• Excellent communication and interpersonal skills; confident handling problems and people
• Highly organised with attention to detail and pride in site presentation
• Tech-savvy and able to quickly learn digital systems and admin tools
• Practical and proactive, comfortable working on-site and managing physical tasks
• A natural problem-solver who is always looking for more efficient ways to work
• Full UK driving licence required for regular site travel
• Right to work in the UK

? What’s on Offer

• Performance-related bonuses based on occupancy and operational success
• Autonomy and ownership in a trusted leadership role within a growing business
• Structured training and onboarding, with clear SOPs and operational support
• Direct access to senior leadership and national brand resources
• Staff discounts on storage solutions
• A supportive, action-oriented team culture where your contributions are valued

Ready to lead operations in one of the UK’s fastest-growing storage businesses? Apply now to be part of the journey.