Site Operations Manager

Securitas; Blackburn; On-site; GBP 42,000; Full time

Job description

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Company Description

About Securitas Security Services

Securitas is a global leader in protective services, providing cutting-edge security solutions across defence, aviation, critical national infrastructure, and corporate sectors. With a legacy of over 80 years in security, our mission is to protect what matters most.

We take pride in offering specialised security services to defence clients, ensuring their facilities, personnel, and assets remain safeguarded at all times. By joining Securitas, you will become part of an amazing security team trusted with high-level responsibilities.

Job Description

Site Operations Manager - Defence Sector (Blackburn)

Location: Blackburn (BB2 7LF) & Brough (Hu15 1EQ)
Hours: 40 hours per week, Monday - Friday (8am-4pm or 9am-5pm)
On-Call: Bi-weekly responsibility
Salary: £41,610 per annum

Why Join Us?

Competitive Salary - £41,610 per year
Work in the Defence Sector - Make an impact in national security
Leadership Role - Manage security & reception teams
Professional Growth - Career development opportunities
Work-Life Balance - Monday to Friday schedule
Safety & Compliance Focus - Work in a highly regulated environment

About the Role:

Securitas is looking for a Site Operations Manager to oversee security and reception services within the Defence Sector. This role is critical in ensuring the smooth operation of security services, maintaining high performance standards, and delivering exceptional client satisfaction.

As a Site Operations Manager, you will be responsible for:

1. Managing & leading security teams operating 24/7, 365 days a year
2. Overseeing reception teams at multiple locations
3. Ensuring operational efficiency, safety, and sustainability
4. Driving team engagement and performance excellence
5. Maintaining compliance with Securitas policies and procedures

Key Responsibilities

Safety, Health, and Environmental (SHE):

1. Ensure that safety is at the forefront of all operations
2. Maintain health & safety standards across all site locations
3. Ensure all security staff complete mandatory SHE training (Securitas & Defence Sector)
4. Report all SHE incidents promptly to Securitas and site Facilities Management
5. Hold IOSH training (or be working towards it) to comply with site regulations

Risk Management:

1. Implement risk mitigation measures to maintain ALARP (As Low As Reasonably Practicable) principles
2. Conduct regular risk assessments and audits to identify & escalate potential risks
3. Ensure high standards through ongoing assurance audits
4. Maintain accurate incident reports and activation records

People Culture & Leadership:

1. Lead by example - Represent Securitas' values & uphold Defence Sector ethical standards
2. Recruit, manage, and retain a high-performing team of Shift Managers & Supervisors
3. Foster a culture of accountability, teamwork, and improvement
4. Provide coaching, training, and development for the team
5. Conduct appraisals & career development plans for staff growth
6. Proactively monitor performance, employee relations, and well-being
7. Ensure effective succession planning for consistent service delivery
8. Oversee all disciplinary, welfare, and performance matters, using Caseworker and Securitas policies
9. Act as Incident Lead for significant on-site events, liaising with Defence Sector management

Operational Management & Client Engagement:

1. Lead and allocate duties for the on-site security teams
2. Ensure staffing levels meet the required service level agreements
3. Develop & deliver a competency-based training package for the operational team
4. Maintain accurate site documentation, assignment instructions, and risk assessments
5. Conduct regular client meetings to assess satisfaction & ensure contract compliance
6. Act as primary client liaison, building and maintaining strong relationships
7. Provide evening & weekend on-call support when required
8. Offer resilience cover at sites across the Defence Sector if needed

Financial Management:

1. Monitor and control direct & indirect costs for maximum efficiency
2. Ensure KPI targets are met consistently
3. Support the Account Manager

Qualifications

Essential Criteria:

1. Minimum 2 years of management experience (proven and evidenced)
2. Strong knowledge of Securitas management processes & procedures
3. Competency in using Caseworker
4. Excellent verbal and written communication skills
5. SIA Licence (Security Industry Authority) - Essential
6. 5 years of checkable work history - Essential
7. Must be able to obtain SC (Security Clearance) - UK residency requirement applies
8. Must have a full driving licence and access to a vehicle

Desirable Criteria:

1. IOSH Trained (or working towards it)
2. Experience in the Defence or Critical Infrastructure sectors
3. Previous experience managing security teams in a high-risk environment
4. Strong understanding of UK security regulations and compliance standards

Apply Now!

Join Securitas Security Services and play a vital role in protecting and managing security operations within the Defence Sector.

Apply today and lead a high-performing security team in safeguarding national security!