Site Manager

CBRE, Inc.; Kingston upon Hull; On-site; GBP 35,000 - 50,000; Full time

Job summary

A facilities management firm in Kingston upon Hull is seeking a Facilities Manager to oversee client properties and ensure compliance with health and safety legislation. The role requires excellent customer service, supervisory experience, and the ability to manage budgets and compliance effectively. Ideal candidates will possess relevant qualifications and strong communication skills.

Qualifications

• Supervisory experience in a client environment.
• Knowledge of health and safety legislation; IOSH or NEBOSH qualification preferred.
• Ability to work under pressure with good organizational skills.

Responsibilities

• Develop and maintain excellent client relationships.
• Prepare and monitor service agreements within budget.
• Conduct regular fire and evacuation drills.

Skills

Excellent customer service

Communication skills

Interpersonal skills

IT literacy

Analytical skills

Education

Relevant C&G or equivalent qualification

Job description

The purpose of the Facilities Manager role is to have management and overall responsibility for the client property in line with all Health and Safety, environmental, company procedures, related legislation, and client/tenant requirements. This includes ensuring adherence to budgetary costs and customer service standards.

Key Responsibilities

1. Client Relations: Develop and maintain excellent client relationships, ensuring high standards of service and attending client meetings as applicable.
2. Financial Management: Prepare, control, and monitor service agreements within the client's budget.
3. Performance Monitoring: Regularly monitor key performance indicators and take remedial actions to maintain and improve standards across all buildings.
4. Work Program Management: Manage major work programs on-site, acting as liaison for all parties involved.
5. Reporting: Produce management reports as needed.
6. Procurement & Contracts: Liaise with building managers and procurement to ensure external contracts and procurement needs align with company policies.
7. On-site Management: Monitor FM works, liaise with service providers/sub-contractors, and ensure work orders are in place before jobs commence.
8. Meetings & Communication: Attend regular meetings and manage day-to-day customer relationships with the site team.
9. Scope Changes & Quotes: Communicate scope changes, assist with quotes for additional works, and organize extra works with subcontractors up to £30k.
10. Building Maintenance: Ensure the fabric of the building is maintained to high standards within budgets.
11. Issue Resolution & Support: Provide solutions to issues and support ad-hoc activities.

QHSE & Compliance

1. Ensure health and safety compliance onsite, including third-party providers, and maintain records.
2. Maintain management information and records related to safety, assets, and emergency plans.
3. Conduct regular fire and evacuation drills, update emergency plans and site maps.
4. Liaise with authorities, manage risk, and handle insurance issues.
5. Manage work orders, employee & work order compliance, and ensure team adherence to QHSE procedures.
6. Complete required audits, incident reports, and root cause analyses.

People Management

1. Manage site team coverage, including holidays and sickness, and obtain client approval for overtime.
2. Authorize timesheets, handle pay issues, conduct monthly 1:1s, and manage performance.
3. Ensure training is up to date, support recruitment, and oversee inductions.
4. Participate in meetings and communication forums.

Subcontractor Oversight

1. Oversee third-party contracts, manage compliance, and coordinate site visits.
2. Ensure subcontractors have proper permits, logs, and are monitored according to procedures.
3. Address defects and ensure subcontractor performance.

This role description is a guideline and not exhaustive of all duties.

Reporting & Responsibilities

• Report to Contract Manager.
• Accountable to client contacts daily.
• Ensure site compliance with QHSE procedures.
• Manage site team and subcontractors.

Qualifications & Skills

• Relevant C&G or equivalent qualification.
• Supervisory experience in a client environment, including managing personnel and contracts.
• Excellent customer service, communication, and interpersonal skills.
• IT literacy with industry-specific applications.
• Knowledge of health and safety legislation; IOSH or NEBOSH qualification preferred.
• Analytical skills and ability to work under pressure with good organizational skills.