Site Manager

www.findapprenticeship.service.gov.uk - Jobboard; Gloucester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading service provider in Gloucester is seeking a skilled manager to lead and develop teams for exceptional service delivery. The ideal candidate will have a strong commercial background in Soft FM services, proven success in team management, and effective communication skills. This role offers various benefits, ensuring a fulfilling workplace environment focused on development and inclusion.

Benefits

Contributory pension scheme

Career development programs

Access to healthcare benefits

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cashback rewards

Free wellness classes

Discounts shared with friends and family

Qualifications

• Proven success in managing teams within a commercial Soft FM environment.
• Experience leading teams to achieve results.
• Track record of growing sales and retaining clients.

Responsibilities

• Lead and develop teams to provide exceptional service.
• Manage client and contractual relationships commercially.
• Ensure compliance and improve service standards.

Skills

Team management

Commercial awareness

Effective communication

Job description

What you'll be doing:

To lead and develop winning teams of departmental managers and frontline teams to provide exceptional service to our clients and customers and deliver great results for ESS. Take responsibility for the delivery of all contracted services, particularly the successful management of the outputs of each of our strategic partners and sub-contractors. Promote the reputation of ESS and ensure that every opportunity is taken to improve service standards and levels of customer satisfaction.

More about the role:

• Manage client and contractual relationships effectively in a highly commercial manner, ensuring compliance with company policies and prioritizing safety in all activities.
• Drive foodservice and support solutions that exceed customer requirements, focusing on continuous improvement, efficiency, and operational excellence.
• Manage contractual relationships with clients, understanding and enhancing commercial opportunities.
• Ensure implementation of all relevant HSE procedures, including risk assessments, incident reporting, and HSE training.
• Provide appropriate HSE information, instruction, training, and supervision to enable safe and effective work practices.
• Establish productive site-level relationships with DIO and single-service clients.
• Review contract performance, identify improvements, and ensure compliance to exceed expectations.
• Deliver budgeted profit by leading departmental managers to meet financial targets.
• Ensure understanding of budgets, hold managers accountable, analyze costs, and identify efficiencies.
• Collaborate with the Regional Manager to update and execute the site CRM and retention plan.

Who you are:

Essential:

• Proven success in managing teams within a highly commercial Soft FM environment.
• Single-site operational experience with a focus on service delivery within quality and performance standards.
• Experience leading successful teams to achieve results.
• Track record of growing sales and retaining clients.
• Background in Foodservice or similar Soft FM services.
• Previous experience managing budgets and P&L responsibilities.
• Effective communication with senior stakeholders.
• Strong commercial awareness.

Desirable:

• Soft FM service background and relevant experience.
• Knowledge of food production methods and procedures.
• Self-motivated with adaptability to change.
• Experience in project/change management and contract mobilization.
• IT and computer literacy, including web-based communication tools.

We offer a comprehensive benefits package, including but not limited to:

• Contributory pension scheme.
• Career development programs such as Career Pathways and MyLearning.
• Access to healthcare benefits, including a Digital GP.
• Travel discounts with TUI, Expedia, Booking.com, and others.
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, etc.
• Up to 44% off cinema tickets.
• Cashback rewards on spending across various brands.
• Free wellness, mindfulness, and exercise classes.
• Discounts and offers shared with friends and family.

About Us:

Part of Compass Group UK&I, ESS supports UK military, police, secure, and government sites, along with offshore facilities. We value passionate individuals committed to excellent customer service and foster an inclusive environment where everyone can thrive. Diversity and inclusion are core to our culture.