Site Leader

Gopuff; Manchester; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

RSUs

Health insurance

Career advancement

Job summary

Gopuff is seeking a Site Leader for our Manchester Micro Fulfilment Centre to drive high-velocity order fulfilment, inventory accuracy, and team performance.

You will recruit and develop supervisors and associates, own P&L, implement safety standards, and use data analytics to optimise KPIs across fulfilment and delivery.

This role requires weekend and late shift flexibility, travel as needed, and a passion for retail logistics in a fast-growing tech-enabled company.

Qualifications

• 3+ years of managerial experience in retail, hospitality, warehousing or logistics.
• Strong organisational and time management skills in a fast-paced environment.
• Proficiency in using data analytics for continuous operational improvements.
• Willing to travel as necessary to fulfil day-to-day duties.
• Able to work weekends and late nights.

Responsibilities

• Lead and develop a team of operations supervisors and associates.
• Oversee inventory management to maintain accurate stock levels and minimise stockouts/overstocks.
• Monitor and optimise order fulfilment for accuracy and timeliness.
• Uphold high standards of customer experience and address inquiries promptly.
• Take full P&L responsibility for MFC's financial performance.
• Ensure compliance with safety protocols and regulatory requirements.
• Track KPIs and develop action plans to meet or exceed targets.

Job description

Gopuff is an innovative and rapidly evolving company operating at the intersection of technology, retailing and last-mile fulfilment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting-edge technology and a customer-centric approach.

As a Site Leader of a Gopuff Micro Fulfilment Centre (MFC), you will play a pivotal role in delivering best-in-class customer order fulfilment. This is a fast-paced role within Gopuff, which requires drive, grit, great attention to detail and people-first focus. If you are a results-oriented, customer-centric leader with a deep passion for the retail and logistics industry.

You will:

• Team Leadership - Recruit, train, and manage a team of dedicated operations supervisors & associates. Responsible for fostering a positive and collaborative work environment.
• Inventory Management: Ensure accurate stock levels, minimising out-of-stock and overstock situations, through overseeing adherence to inventory control and replenishment processes.
• Order Fulfilment: Monitor and optimise order accuracy and timeliness within the MFC.Customer Experience:
• Customer Experience: Uphold the highest standards of customer service and satisfaction. Responsible for addressing all customer inquiries, concerns, and escalations in a timely manner.
• Financial Management - Full P&L responsibility for MFCs financial performance, ensuring cost-effective operations and resource allocation.
• Compliance & Quality - Adhere to all company policies, including safety protocols and regulatory requirements. Responsible for conducting regular safety inspections and promoting a safe working environment.
• Operational Performance - Track and analyse key performance indicators (KPIs) related to order fulfilment, inventory management, and team productivity. Responsible for developing and executing action plans to meet or exceed performance targets.

Requirements:

• 3+ years of managerial experience in either retail, hospitality, warehousing or logistics.
• Proven ability to work in a fast-paced, dynamic environment with strong organisational and time management skills.
• Strong process focus with experience in operational excellence and delivering on compliance.
• Proficiency in using data analytics and tools for continuous operational improvements.
• Willing to travel as necessary to fulfil day-to-day duties.
• Able to work weekends and late nights.

Benefits:

• Competitive salary and performance-based incentives.
• Company RSUs (Restricted Stock Units).
• Health, dental and vision medical insurance.
• Gopuff employee rewards (including some great brand partnership deals).
• Opportunities for career advancement in a fast-paced startup environment.

#LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.