Site Lead

Mrs-Buck; Caerphilly; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mrs Buckét Cleaning Services is seeking an Site Lead to oversee the cleaning provision at our manufacturing client in Wales. You will lead and develop site teams, ensure service delivery, and drive continuous improvement while maintaining compliance and high standards.

You will manage day-to-day operations, scheduling, training, and safety, building strong client relationships and delivering KPI-driven performance. This role is full-time and based on site.

Qualifications

• Proven leadership of cleaning teams in a manufacturing setting.
• Ability to drive continuous improvement and maintain quality standards.
• Strong interpersonal skills to manage client relations and teams.

Responsibilities

• Oversee day-to-day cleaning operations across the site.
• Lead and develop site teams; ensure safe, compliant service delivery.
• Monitor KPIs and drive improvements in quality and efficiency.
• Build strong client relationships and manage resources and schedules.

Skills

Leadership

Team management

Relationship building

Customer service

Problem solving

Attention to detail

Punctuality

Communication

Job description

Full-time Permanent Operational Level

Description

Times and days

Monday - Friday (occasional Saturday or Sunday)

07:00 - 15:30 or 08:00 - 16:30

CF83

Purpose:

As Site Lead, you will provide strategic and operational leadership for the cleaning provision at our manufacturing client. You will oversee the day-to-day operation, lead and develop site-based teams, ensure exceptional service delivery, and work closely with the client to drive continuous improvement, compliance, and operational excellence.

Key Responsibilities:

Oversee the day-to-day operation of the cleaning provision, ensuring the effective delivery of services through the management of the colleague journey, maintenance of operational standards, workforce training and development, and continuous improvement of service quality and performance.

Consistently role model company values and behaviours, promoting a positive culture with both the team and client.

Ensure full compliance with company policies, procedures and all relevant legislative requirements, applying them fairly and consistently across the area.

Provide day-to-day leadership, supervision and management of the cleaning team, ensuring cleaning schedules, standards and service levels are consistently achieved.

Effectively manage team attendance, proactively monitor absence levels, and ensure efficient workforce scheduling for the cleaning team.

Act as the first point of contact for employee relations matters, managing issues professionally and escalating where appropriate.

Ensure all team members receive appropriate training aligned to their roles, maintaining high standards of competence and performance, including the safe use of cleaning equipment, chemicals and site-specific cleaning procedures.

Deliver effective onboarding processes, setting colleagues up for success from day one.

Support team members in understanding their roles clearly, identifying and addressing any skills or training gaps that may impact service delivery.

Allocate workloads and manage resources effectively to ensure all cleaning tasks are completed in line with agreed standards and client expectations.

Carry out regular site audits to monitor quality standards and drive continuous improvement.

Support and contribute to health and safety audits, ensuring compliance and promoting a safe working environment.

Monitor stock levels of consumables (e.g. soap, toilet rolls, paper towels) and ensure timely replenishment.

Conduct regular inspections of all cleaning equipment to ensure it is safe, fit for purpose and maintained in good working order.

Report, record and arrange repair, servicing or replacement of faulty cleaning equipment, ensuring minimal disruption to service delivery.

Build strong client relationships, consistently seeking to enhance the customer experience and exceed expectations.

Identify and maximise opportunities to improve sales and profitability.

Drive performance against key performance indicators (KPIs), ensuring targets are met or exceeded.

Monitor site expenditure and manage budgets effectively, ensuring efficient use of resources.

Person Specification

• Ability to build positive relationships at all levels
• Proactive problem solver and self-starter
• Motivated and enthusiastic to deliver excellent customer service
• Ability to work under pressure and deliver to deadlines
• Able to reflect on own performance to learn and adapt
• Thorough with excellent attention to detail
• Punctual,reliableand confident
• Experience within a manufacturing setting would beadvantageousbut not necessary

Company Vision

Is to strive to build life-long relationships with clients who value our premium quality service. We will be an employer of choice with a passion for cleaning, nurturing a culture that values dedication and innovation.

Our Core Purpose

Our core purpose is to change the perception of the cleaning industry

Our Core Values

Our company has five key values; we focus on People, we are Passionate, we are Reliable, we set High-Standards, we are Industry-leading Experts

Company Overview

Expert Cleaning Services Across Wales & The South West - Mrs Buckét - Mrs Buckét Cleaning Services At Mrs Buckét, we deliver top-tier commercial cleaning services and facilities across Wales and the South West of England. As a multi-award-winning cleaning company, we take pride in offering professional, reliable, and sustainable cleaning solutions for both public and private sector organisations. With a focus on quality, innovation, and environmental responsibility, we create spaces that support your team’s success and wellbeing.