Site Infrastructure Engineer

Restore plc; Greater London; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Life assurance

Annual leave

Pension scheme

Share save scheme

Eyecare voucher

Job summary

Restore plc is seeking a Site Infrastructure Engineer to deliver reliable IT infrastructure and end-user support across South East sites. The role includes managing network, communications and computing infrastructure, ensuring high availability and acting as the on-site IT contact for operations.

The successful candidate will configure and troubleshoot LAN/WAN, implement infrastructure across dispersed sites, install and maintain EUC devices, and work with internal teams and suppliers to

Qualifications

• Experience with day-to-day administration of LAN/WAN and Microsoft 365.
• Ability to diagnose technical issues and implement solutions methodically.
• Strong communication and interpersonal skills working with teams and suppliers.
• Experience installing and maintaining IT equipment across multiple sites.

Responsibilities

• Day to day configuration, troubleshooting and fault resolution on LAN/WAN components.
• Ability to design, install and interconnect infrastructure across geographically dispersed sites.
• Installation and decommissioning of EUC devices such as laptops and desktops.
• Act as escalation point for incidents between support teams and site resources.
• Management of third party suppliers and ensuring service levels are met.
• Document and maintain technical documentation.

Skills

Network infrastructure

Microsoft 365

Windows 11

End-user support

Problem solving

Communication

Tools

Printers

PCs

Laptops

Network hardware

Mobile devices

Job description

About The Role

Role: Site Infrastructure Engineer

Location: Hybrid Across South East Sites

Contract Type: Permanent

Hours: 9am - 5pm

Salary: £32,000 - £35,000 Per Annum
+ £5,000 Car Allowance

The Site Infrastructure Engineer is responsible for delivering reliable IT infrastructure and end-user support across multiple sites in the South East. The role focuses on managing and maintaining network, communications, and end-user computing infrastructure, ensuring high availability of IT services, and acting as the primary on-site IT contact for operational teams. Working closely with internal support teams and third-party suppliers, the Site Infrastructure Engineer is responsible for troubleshooting network issues, implementing infrastructure solutions across geographically dispersed locations, and supporting the installation, maintenance, and lifecycle management of IT equipment. This role requires strong technical expertise, excellent problem-solving skills, and a customer-focused approach to delivering effective IT services.

Key Responsibilities:

• Day to day configuration, troubleshooting and fault resolution on standard LAN / WAN components e.g. switches, routers, wireless access points
• Ability to design, install and interconnect infrastructure across geographically dispersed sites.
• Installation and decommissioning of EUC devices such as laptops, desktops, printers and mobile devices
• Act as a point of escalation for incidents, liaising between support teams and site resources
• Management of third party suppliers for installations, fault resolution and ensuring agreed service levels are maintained
• Build relationships with site operational teams to ensure onsite IT is fit for purpose, enables efficient operations and conforms with company standards.
• Produce and update technical documentation as and when required

What we are looking for:

• Experience with the support, troubleshooting and day to day administration of the following:

1. Network Infrastructure
2. Microsoft365 suite including Windows 11 operating system
3. Data and voice cabling and termination

• Experience supporting and troubleshooting IT infrastructure, including network components (LAN/WAN), Windows 11, Microsoft 365, and end-user devices. (Essential)
• Ability to diagnose technical issues and implement effective solutions with a methodical approach to problem-solving. (Essential)
• Strong communication and interpersonal skills, with the ability to work effectively with operational teams, colleagues, and third-party suppliers. (Essential)
• IT Hardware such as printers, PCs, laptops, wireless, and hand held scanners
• Ability to problem solve and identify appropriate resolutions
• Relocate and install IT equipment, including desktop monitors, PCs, network devices, and server hardware.(Essential)
• Ability to work independently and as part of a team, managing priorities and responding effectively to incidents.
• Ability to organise and manage workloads, maintaining attention to detail and delivering work to agreed deadlines.(Essential)
• Highly motivated, flexible and adaptable with a willingness to learn new skills

About Us

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.

With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You:

• Life assurance
• Annual leave entitlement (starting with 20 – 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.