Site Facilities Manager

JR United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in workplace and facility management is seeking a Site Manager in London. The role involves ensuring operational excellence, maintaining client relationships, and leading a team to meet contractual obligations. Candidates should have a strong engineering background and proven leadership in technical services. This is an opportunity for individuals who aspire to drive performance and enhance customer satisfaction in a dynamic environment.

Qualifications

• Proven leadership in technical services delivery within a building services environment.
• Strong experience managing engineering contracts with commercial awareness.
• Skilled in developing and implementing processes for hard FM services.

Responsibilities

• Responsible for maintaining high client satisfaction and ensuring service delivery.
• Manage operational resources, including recruitment and development.
• Develop and deliver a strategic technical services plan aligned with client needs.

Skills

Leadership

Communication

Analytical Thinking

Decision-Making

Customer Service

Education

Degree in Mechanical, Electrical, or Industrial Engineering

Chartered/Registered Engineer status

Job description

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Reporting to the Key Account Director, the Site Manager will act as the single point of contact for all operational matters on site.

You will be responsible for maintaining a successful and sustainable relationship with our client, ensuring that all service delivery meets statutory compliance and contractual obligations.

Job Description

This role requires strong leadership, as you will be providing direction and support to all ISS colleagues based on site.

Promoting a positive health and safety culture will be a key priority, alongside driving operational excellence and embedding best practices to enhance performance, customer satisfaction, and long-term growth.

We’re looking for a confident and proactive leader who can ensure seamless delivery, inspire teams, and represent ISS with integrity and professionalism.

Key Responsibilities

• Ensure high client satisfaction by supporting consistent service delivery, local initiatives, and process/reporting standards
• Lead all technical services to meet contractual and statutory requirements while driving cost savings and risk management
• Own financial performance, including revenue, expenses, and debt management, while meeting growth and margin targets
• Manage operational resources, including recruitment, development, and succession planning for technical leadership roles
• Oversee CAFM systems to ensure accurate service delivery reporting and compliance
• Act as the primary technical contact for the client, ensuring obligations are met and strong relationships are maintained
• Develop and deliver a strategic technical services plan aligned to client needs and ISS objectives

Professional and Personal Competencies/Qualifications

• Proven leadership in technical services delivery within a building services environment, ideally in retail
• Degree-qualified in Mechanical, Electrical, or Industrial Engineering; Chartered/Registered Engineer status preferred
• Strong experience managing engineering contracts, with solid commercial awareness and project delivery
• Skilled in developing and implementing processes, systems, and best practices for hard FM services
• Excellent communicator with strong interpersonal, planning, and team leadership skills
• Demonstrates analytical thinking, decision-making and a structured, problem-solving approach
• Entrepreneurial mindset with a focus on customer service, innovation, and continuous improvement

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [emailprotected]