Site Assistant

Camping and Caravanning Club; Coventry; On-site; GBP 12,398,400 - 16,531,200; Full time

Benefits offered by this job

28 days holiday (pro rata)

Staff pitch provided

Armed Forces Covenant welcomed

Job summary

The Camping and Caravanning Club is recruiting Site Assistants to support campers across its nationwide network of campsites. You will join a welcoming, supportive team and play a key role in delivering excellent customer service to visitors across the UK.

Site Assistants work 40 hours per week over a 5-day period, including weekends and bank holidays, and across multiple sites as needed. Ownership of a Caravan/Motorhome/Campervan/RV is required at application, with training and development

Qualifications

• Experience of working within a busy customer environment or team.
• Confident using computers and digital systems, with the ability to complete booking administration, customer records and other day-to-day office tasks while learning new technology.
• Excellent customer facing, relationship building and interpersonal skills.
• Right to work in the UK.
• A full UK driving licence.
• A minimum of two satisfactory references (upon successfully being offered a contract).
• Must own a Caravan/Motorhome/Campervan/RV at the time of application.

Responsibilities

• Welcome all customers that arrive on site in a friendly and professional manner and show them to their pitch.
• Maintain site upkeep, ground care duties, and operate the micro-tractor and hand-operated machinery.
• Carry out daily cleaning tasks of site facilities, toilets and showers, reception and service areas, grease traps and dog bin emptying.
• Take bookings via telephone and in person using the bespoke booking system.
• Manage check-in/check-out process and update the system.
• Be on emergency phone rota outside normal hours.
• Attend regular team updates and meetings.
• Attend training courses on site and across the UK.
• Carry out site inspections and raise health and safety concerns to Site Manager.
• Assist with selling food and beverages and follow basic food-handling procedures.

Skills

Customer service

Computer literacy

Interpersonal skills

Right to work in UK

Full UK driving licence

References

Own caravan/motorhome/campervan/RV

Job description

Pay: £NLW

Seasonal contract, working 40 hours per week

Location: Candidates must be prepared work anywhere in the UK (including England, Scotland and Wales)

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.

We’re currently recruiting Site Assistants to join our team across our nationwide network of campsites. Whether you’re beginning your career, seeking a lifestyle change, or looking for a rewarding way to work. We welcome all candidates from a range different backgrounds and we are actively committed to promoting equality and diversity.

We are currently recruiting for Site Assistants to work for us across our sites network for the 2027 season!

Our talented Site Assistants are responsible for ensuring that all campers have the best experience when staying with us on one of our campsites.

If you own your own unit and you are passionate about delivering excellent customer service, then this could be the perfect role for you.

Main Duties and Responsibilities:

• To welcome all customers that arrive on site in a friendly and professional manner and show them to their pitch
• Ensure general upkeep of the site, undertaking ground care duties and using both the micro-tractor and hand-operated machinery
• Complete daily cleaning tasks of the site facilities, toilet and shower blocks, reception and service areas, grease traps and emptying dog bins
• Take bookings via telephone and face to face using our bespoke booking system
• Effectively manage the customer check-in and check-out process and update the system accordingly
• To take responsibility for the emergency phone out of normal hours on a rota basis
• Attend regular team updates and meetings
• Attend Club arranged training courses including on site and at training venues across the UK
• Carry out regular site inspections/walk rounds and raise any health and safety concerns to the Site Manager
• Assist with the selling of food and beverages and follow basic food-handling procedures (when working on a site where this service is offered to campers)

Required experience, knowledge, skills and abilities:

• Experience of working within a busy customer environment or team
• Confident using computers and digital systems, with the ability to complete booking administration, customer records and other day-to-day office tasks while learning new technology
• Excellent customer facing, relationship building and interpersonal skills
• Right to work in the UK
• A full UK driving licence
• A minimum of two satisfactory references (upon successfully being offered a contract)
• Must own a Caravan/Motorhome/Campervan/RV at the time of application

You can request a copy of the job description by emailing [e-mail]

Site Assistants are required to work 40 hours a week over a 5-day period which can be over both weekends and bank holidays to meet the needs of the site.

We ask that Site Assistants are prepared to work on any of our sites across the UK network.

Whilst we appreciate that candidates may have a preference for a particular site or region, we cannot guarantee that we will be able to accommodate these preferences, and your application will be considered against all of our available site locations. If you are successful and enter our 'Talent Pool' you will be made a maximum of two site location offers. Please be aware if you do not accept the second offer made to you, you will be removed from the Talent Pool.

The Club provides a staff pitch for the duration of your contract, complete with an electric hook up point free of charge so you can live and work comfortably on site.

Site Assistants are entitled to 28 days holiday (pro rata).

Both single and couple/partner applications are welcomed and are looked at on an individual basis, so please ensure an application form is completed for each person if you are applying as a couple/partnership.

We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.