Site Administrator

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in London seeks a Site Administrator to manage daily operations across health centers. The ideal candidate will handle patient interactions, ensure health and safety compliance, and oversee site administration. Proficiency with IT systems and customer service experience are essential. This role offers a chance to contribute meaningfully to community health services.

Qualifications

• Strong IT skills, specifically with Epic software.
• Experience in customer service roles.
• Understanding of health and safety policies.

Responsibilities

• Maintain site standards and ensure smooth operations.
• Greet and support patients and visitors professionally.
• Manage administrative tasks including documentation and data entry.

Skills

Proactive attitude

IT skills (Epic)

Customer service experience

Health and safety understanding

Job description

Site Administrator Position

Full Time position

Monday to Friday - Mawbey Brough Health Centre

A rewarding opportunity has emerged for an enthusiastic administrator to join the Site Administration team within the Integrated Local Services directorate.

We are looking for a proactive and highly organised Site Administrator to take full ownership of the day-to-day running of the site. This key role combines administrative responsibilities with oversight of facilities and health & safety compliance. The Site Administrator will act as the first point of contact for patients, visitors, and staff, ensuring a welcoming and well-maintained environment for all.

The role within the Site Administration team is vital, ensuring the smooth running of 14 health centres across Lambeth and Southwark. Key duties include providing customer service, processing appointments, addressing patient queries, and upholding health and safety standards. The role also requires strong IT skills (Epic), customer service experience, and an understanding of health and safety policies. As an integral part of the team, the administrator will have opportunities to participate in site improvement projects and contribute to the ongoing development of services.

Site Ownership and Oversight

• Maintain and uphold site standards, ensuring smooth day-to-day operations.
• Act as the main liaison for all site-related matters, escalating issues where appropriate.
• Ensure compliance with all Health & Safety regulations, policies, and procedures.
• Conduct regular health & safety checks, report hazards, and follow up on necessary actions.
• Manage general facilities administration, including cleaning, maintenance, and supplier coordination.

Reception and Patient Services

• Greet and support patients and visitors, offering a professional and welcoming front-of-house service.
• Handle incoming telephone calls, direct queries appropriately, and take accurate messages.
• Manage patient referrals and the booking of follow-up appointments efficiently.
• Respond to patient queries with empathy and professionalism, ensuring accurate information is provided.

Administration and Support

• Oversee all aspects of site administration, including documentation, logs, and data entry.
• Report building faults and maintenance issues promptly to relevant departments or contractors.
• Book patient transportation as required, coordinating with clinical and transport teams.
• Manage and resolve day-to-day site-related issues and staff queries, promoting a positive working environment.
• Provide general support to clinical and non-clinical staff as needed.

The Integrated Local Services directorate provides a range of community and inpatient health services for adults within Lambeth and Southwark, with some services in Lewisham. Our hospital-based inpatient and outpatient services care for adults from across the region. Services include neighbourhood nursing, specialist rehabilitation and reablement, palliative and end-of-life care, vulnerable adults and prevention services, @Home service, customer services, and site administration. Services are delivered in various locations, including health centres, community beds, patients’ homes, and other community locations. Our inpatient hospital services serve Guy’s and St Thomas’ sites. We collaborate closely with inpatient teams at Guy’s, St Thomas’, and King’s College hospitals, as well as social services, mental health services, and the voluntary sector.

For further details or informal visits, contact:

• Name: Diana Crispino
• Job title: Assistant Service Manager
• Email: [e-mail]
• Telephone: [phone]