Site Access Specialist

Mobile Broadband Network Ltd (MBNL); Reading; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Landlord Relationship Specialist to enhance landlord interactions and manage property incidents effectively. In this role, you will build strong relationships with site providers, ensuring compliance and resolving access issues. Your negotiation skills will be crucial in turning complex situations into positive experiences, while your analytical mindset will help identify trends and areas for improvement. Join a dynamic team committed to fostering an inclusive environment and delivering world-class infrastructure solutions. This is a unique opportunity to make a significant impact in the telecommunications sector.

Qualifications

• Strong relationship building and negotiation skills are essential.
• Experience in handling complex queries and managing caseloads effectively.

Responsibilities

• Manage landlord relationships and coordinate resolutions for property incidents.
• Engage with site providers to support positive outcomes for MBNL.

Skills

Relationship Building

Negotiation Skills

Complex Query Handling

Time Management

Data Analysis

Tools

Remedy

Job description

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Mobile Broadband Network Ltd (MBNL)

The Property Team is accountable for the estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the property estate.

As the Landlord Relationship Specialist (LRS), you will manage the casework required to support good landlord relationships and coordinate resolution for property incidents, access escalations and requests for access support. You will interface confidently with landlords, internal teams, stakeholders, and suppliers to negotiate and turn around complex situations into positive experiences using the prescribed behaviours, values, and principles.

What you will be doing:

• Engage with site providers and build positive relationships that support MBNL outcomes.
• Play a lead role in logging and coordinating resolution of property “incidents” in a central incident management tool (Remedy).
• Have case management responsibility for property incidents, including Incoming landlord relationship matters; Access escalations (refusal or unjustified fees); General access support.
• Support reporting development of property incidents (c. 80 at any one time) to provide insights and trends that will highlight areas of future improvement/focus.
• Report company performance KPIs and shape the evolution of code status & site provider issues.
• Undertake governance of Provider Access Performance including pack review, issue resolution, performance feedback and continuous improvement.
• Support the upfront planning of access for on-site works projects within MBNL.
• Assist the Customer Relationship Manager with complaints from start to resolution to include ownership of the complaint, following the complaint policy to resolution, whilst adhering to any SLAs around response times.
• Raise Non-Conformance-Reports (NCRs) where necessary.
• Attend Commercial meetings to liaise with Small Works Contractors (SWCs)
• Contribute to the delivery of 2025 Site Access Outcome to include comprehensive review of the site access process to document and reference each element of the end-to-end process.

What we are looking for:

• Strong relationship building and negotiation skills with an ability to collaborate effectively.
• Experience of successful complex query handling
• Excellent time and caseload management
• Appreciation and understanding of data, processes and complex eco systems.

Nice to have:

• Previous Property/Site Access experience
• Experience and knowledge of telecoms acquisition, design, build and decommissioning activities.

MBNL – building strength through inclusion.

At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.

We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.

MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Mobile Broadband Network Ltd (MBNL) by 2x

Get notified about new Site Specialist jobs in Reading, England, United Kingdom.

Reading, England, United Kingdom 1 month ago

Reading, England, United Kingdom 1 month ago

Reading, England, United Kingdom 3 hours ago

Reading, England, United Kingdom 10 hours ago

Reading, England, United Kingdom 3 weeks ago

Reading, England, United Kingdom 3 weeks ago

Reading, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 3 weeks ago

Document Controller/Project Administrator

Riseley, England, United Kingdom 6 days ago

Reading, England, United Kingdom 6 days ago

Reading, England, United Kingdom 1 week ago

Site Controller - Churchend Primary Academy

Reading, England, United Kingdom 6 days ago

Reading, England, United Kingdom 6 days ago

Reading, England, United Kingdom 2 weeks ago

Project Engineer – Skincare, Beauty or cosmetics

Reading, England, United Kingdom 1 day ago

Content Design Specialist with Arabic language

Reading, England, United Kingdom 6 days ago

Reading, England, United Kingdom 1 week ago

Wales General Ophthalmic Services Referral Officer

Reading, England, United Kingdom 1 month ago

Business Support Administrator - Children's Homes

Reading, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 1 month ago

Content Design Specialist with Arabic language

Reading, England, United Kingdom 16 hours ago

Theale, England, United Kingdom 1 week ago

Reading, England, United Kingdom 4 days ago

Project Commissioning Manager - Mechanical

Burghfield Common, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.