Site Access Administrator

weServed; Plymouth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension with life assurance

Digital GP & annual health check

Employee shopping portal

Payment of Professional Fees

10-days special paid leave for Reservs

Holiday Trading

Be Kind Day

Job summary

Babcock is seeking a Site Access Administrator for Devonport Dockyard in Plymouth. You will coordinate site access, passes and vehicle permits, acting as a primary contact for staff, contractors and visitors to maintain security and service standards.

The role is based onsite with a 37-hour week (10:00–18:00 Mon-Thu, 13:00–18:00 Fri). Security Check clearance is essential, and duties include record-keeping, visitor management and process improvement.

Qualifications

• Experience delivering excellent customer service in a busy administrative or operational environment.
• Strong administrative and organisational skills with a high level of attention to detail.
• Experience using IT systems and databases to manage and maintain accurate records.
• Excellent communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Ability to work effectively within established procedures while maintaining a customer-focused approach.

Responsibilities

• Processing and coordinating site access, vehicle permits and pass applications in line with security requirements.
• Supporting employees, contractors and visitors by providing a professional and responsive customer service experience.
• Managing visitor bookings, access requests and VIP visits to ensure a smooth and compliant process.
• Maintaining accurate records and databases relating to site access and security permissions.
• Identifying opportunities to improve processes and contributing to the achievement of team performance objectives.

Skills

Customer service

Administrative skills

Attention to detail

IT systems

Communication skills

Education

GCSE English & Maths

Job description

Job Title: Site Access Administrator

Location: Plymouth, Devon

Compensation: Up to £27,000 + Benefits

Role Type: Full time / Permanent

Role ID: SF76890

Help keep one of the UK's most important defence facilities running safely and securely

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Site Access Coordinator at Devonport Dockyard.

The role

As a Site Access Administrator, you'll play a vital role in ensuring the secure and efficient movement of people and vehicles across one of the UK's most strategically important naval facilities. Acting as a key point of contact for employees, contractors and visitors, you'll help maintain high standards of security, compliance and customer service while supporting the smooth operation of the dockyard.

Day-to-day you'll be

• Processing and coordinating site access, vehicle permits and pass applications in line with security requirements.
• Supporting employees, contractors and visitors by providing a professional and responsive customer service experience.
• Managing visitor bookings, access requests and VIP visits to ensure a smooth and compliant process.
• Maintaining accurate records and databases relating to site access and security permissions.
• Identifying opportunities to improve processes and contributing to the achievement of team performance objectives.

The role is based onsite at Devonport Dockyard, and the set working times are 10:00 to 18:00 Monday to Thursday and 13:00 to 18:00 Friday, totalling 37 hours per week.

Essential experience of the Site Access Administrator:

• Experience delivering excellent customer service in a busy administrative or operational environment.
• Strong administrative and organisational skills with a high level of attention to detail.
• Experience using IT systems and databases to manage and maintain accurate records.
• Excellent communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Ability to work effectively within established procedures while maintaining a customer-focused approach.

Qualifications for the Site Access Administrator:

• GCSE English and Mathematics, or equivalent qualification.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We’re Babcock — a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.