SIPP Team Administrator (6 months FTC)

7IM; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

7IM in Greater London is looking for a candidate to provide administrative support to the SIPP team. This role involves onboarding and monitoring SIPP operations ensuring compliance with all guidelines.

The ideal candidate will have relevant experience and strong communication skills, with a focus on accuracy and attention to detail. Additionally, an understanding of industry regulations like MiFID II is preferred. A flexible approach to working hours and duties is essential.

Qualifications

• 1-3 years of Pension and SIPP experience is desirable.
• Experience of payroll processing preferred.
• Strong knowledge of client account records, including AML client ID guidelines.

Responsibilities

• Process and check all SIPP client onboarding to ensure compliance.
• Maintain client, portfolio and account data in systems accurately.
• Monitor benefit requests and ensure payroll is met.

Skills

Accuracy, thoroughness, and attention to detail

Excellent telephone manner

Organisation and prioritisation skills

Good communication skills

Ability to see things through to conclusion

Understanding of treating customers fairly

Education

CII certificate in pensions administration (FA2)

Job description

Purpose

Provide administrative support to the 7IM SIPP team, onboarding, maintaining, and monitoring all administration of 7iM SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met.

Responsibilities

• Process and check all SIPP client onboarding. Check all documentation before final submission to ensure it complies with 7IM and HMRC guidelines
• Set up and maintain client, portfolio and account data in 7IM and Pershing systems accurately and timely
• Ensure all payrolls are processed accurately and timely
• Monitor all benefit requests and maintain sell and withdrawals via internal systems and operation teams to ensure payroll is met
• Complete AML checks for new and existing clients – including KYC and bank account validation checks
• Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required
• Manage account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met.
• Complete daily reconciliations and support reconciliation of all SIPP bank accounts
• Issue all correspondence produced by third party administrator to clients
• Respond to all client queries internally and externally
• Answer telephone and email queries from intermediaries efficiently and effectively, escalating in a minority of cases as appropriate
• Ensure compliance with industry regulation – specifically MiFID II and AEOI legislation
• Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP onboarding and SIPP transfers
• Handle errors and complaints if required
• Complete systems testing if required
• Own 7IM SIPP fee processes
• Update daily Management Information and any ad hoc requests requested
• Identify new and make changes to all SIPP procedures – draft and discuss changes where necessary for approval
• Provide input into daily weekly calls with SIPP team and Third-Party administrator

Other Responsibilities

• Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested
• Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations
• Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns
• Adhere to 7IM procedures and policies
• Other responsibilities as reasonably required by line manager

Skills

• Accuracy, thoroughness, and attention to detail
• Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries
• Organisation and prioritisation skills to manage own workload to meet deadlines
• Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant and have client focus insight
• Ability to see things through to their logical conclusion, think strategically and keep client focus
• Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently

Knowledge

• 1-3 years of Pension and SIPP experience is desirable
• Experience of payroll processing preferred
• Experience within a wealth management or asset management environment is desirable
• Strong knowledge of client account records, including AML client ID guidelines
• Understanding and knowledge of MiFID II requirements
• Knowledge of Pershing NEXUS system is an advantage
• Familiarisation with Dunstan Thomas's Imago Back Office software to be able to look up information when answering queries
• Knowledge of Electronic registration and Origo and Altus is an advantage

Qualifications

• Completion of the CII certificate in pensions administration (FA2) would be an advantage

Other Relevant Information

• Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager
• Subscribe to 7IM's Mission and Tenets and Treating Customers Fairly initiatives
• This role works closely with others within the operations team and business, sharing the workload and responsibility so a "team" attitude is needed – helping others when required
• Flexible attitude to duties as training will be given in all aspects of the operations roles
• Flexible attitude to working hours