Single Point of Access Support Officer

Involve Kent; Maidstone; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

30 days annual leave

Bank holidays included

Job summary

Involve Kent is hiring two permanent Full-time Single Point of Access Support Officers to help carers, families and professionals navigate support and access the right help promptly.

Based from Involve Offices in Maidstone with hybrid working options, the role includes wellbeing conversations, information and guidance, and linking people to services to boost wellbeing and quality of life.

Qualifications

• Duties and responsibilities are described in the job advert.

Responsibilities

• Be the first point of contact for carers, families and professionals to navigate support and access help.
• Conduct wellbeing conversations and provide information, advice and guidance.
• Identify emerging risks and connect people to services that improve wellbeing.
• Comply with DBS requirements and recruitment policies.

Job description

Single Point of Access Support Officer x 2

Salary

Up to £25,884 per annum

Location

Based from Involve Offices. Hybrid work is also available.

Type

Permanent

Published

1 day ago...

Closing date

21 Oct 2026

Would you like to work for an organisation that believes that everyone, regardless of the challenges they face, should have the opportunity to thrive?

• Hours of work: 37.5 hours per week
• Annual Leave: 30 days plus bank holidays
• Salary: Up to £25,884 per annum
• Contract: Permanent
• Employed by: Involve
• Responsible to: Single Point of Access Team Manager
• Based: Based from Involve Offices. Hybrid work is also available.

We are looking for a Single Point of Access Support Officer who will be the first point of contact for carers, families and professionals, helping people navigate support, understand their options and access the right help at the right time.

Through telephone calls, emails and online referrals, you will undertake wellbeing conversations, provide information, advice and guidance, identify emerging risks and connect people to services that improve their wellbeing and quality of life.

The role includes providing regulated activity with adults, so employment is subject to an Enhanced DBS check. We consider all disclosures on an individual basis and are committed to fair and inclusive recruitment.

At Involve, we believe our team should reflect the richness and diversity of our society. We welcome applications from people with a wide range of backgrounds, identities, and life experiences, including lived experience that helps you understand the challenges our communities face. Whether you bring professional expertise, potential, or a perspective shaped by your own journey, we value what makes you unique and encourage you to apply.

You can find out lots more about working for Involve on our website www.involvekent.org.uk/joinus including a full Job Description and Person Specification for the role.

Single Point of Access Support Officer JD

Single-Point-of-Access-Support-Officer-JD.pdf