Single Point of Access Admin Manager

Oxford Health NHS Foundation Trust; Abingdon; On-site; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Band 5 Administration Manager within a dedicated team focused on patient care. This role involves managing the administration support for a vital triage service, ensuring that processes are efficient and effective. You will collaborate closely with operational and clinical teams to enhance patient experiences, reduce delays, and maintain high-quality service delivery. Join a forward-thinking organization that values its staff and offers excellent career progression opportunities, a supportive working environment, and a commitment to outstanding patient care.

Benefits

Excellent opportunities for career progression

27 days annual leave plus bank holidays

NHS Discount

Pension scheme

Lease car scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation

Staff networking and support groups

Qualifications

• Degree in business administration or management or equivalent experience.
• Evidence of Continuing Professional Development.

Responsibilities

• Manage and coordinate administration support for the SPA team.
• Ensure efficient processes to enhance patient experience and reduce delays.

Skills

Management Support

Data Reporting

Analytical Skills

IT Literacy

Multi-tasking

Education

Degree in Business Administration or Management

Evidence of Continuing Professional Development

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Do you thrive in face paced environments where patient care is the most important thing in everything we do?

An exciting opportunity has arisen for a highly motivated Band 5 Administration Manager to join our busy but rewarding Single Point of Access (SPA) team.

SPA is a triage service enabling members of the public, GPs, and other healthcare professionals to make referrals to community health services.

Main duties of the job

The Admin Manager will manage, support and coordinate the administration support for the Single Point of Access (SPA) team ensuring the Admin Team across both sites work to processes which are efficient and effective, meaning our patient experience is of the highest quality and free from avoidable delays in accessing treatment and interventions at home which will prevent hospital admissions. Working closely with the operational and clinical management teams to ensure our admin provision and data reporting is supporting all parts of the service.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive:“Outstanding care delivered by an outstanding team”

Our values are:“Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Pension scheme
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Detailed job description and main responsibilities

• Ensure comprehensive, effective and efficient administration provision for the SPA service.
• Provide management support, performance development and wellbeing across the wider Admin Team including splitting time across both sites.
• Work with the Data Team and Telecommunications Team to ensure SPA performance reports relating to the performance of the service are available and monitored on a regular basis.
• Responsible for exception reporting and communicating key messages of risk areas within performance monitoring to the Operational Management Team as quickly as possible.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification

Qualifications

Essential criteria

• Degree business level administration or management qualification, or equivalent experience.
• Evidence of Continuing Professional Development.

Desirable criteria

• Experience in a similar environment

Further Training

Essential criteria

• IT literate with advanced skills in Microsoft Word and PowerPoint.
• Highly numerical and with good analytical skills.

Desirable criteria

• Specific experience in interrogating data and reporting

Personal Qualities

Essential criteria

• Excellent and calm telephone manner.
• Specific evidence of being able to multi-task, deal with conflicting/demanding priorities.
• Specific evidence of being able to plan and organise own and others workload.
• Specific evidence of being able to use initiative and deal with challenging situations.

All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.

Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.

We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.

Employees are expected to undertake mandatory and statutory training related to their role.

We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.

We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing