Silverware Specialist

Four Seasons; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a prestigious boutique as a Silverware Specialist, where your passion for luxury homeware and exceptional customer service will shine. This role offers a unique opportunity to engage with a discerning clientele, providing personalized experiences and building lasting relationships. With every Sunday off and a competitive salary structure, you will thrive in a supportive environment that values your contributions. If you have a flair for storytelling and a keen understanding of British history, this is the perfect opportunity to elevate your career in the luxury sector.

Benefits

Private Healthcare

Quarterly Bonus

Commission Structure

Boutique Hours

Every Sunday Off

Qualifications

• Experience in luxury homeware or fine jewellery is essential.
• Fluency in another language is advantageous.

Responsibilities

• Provide exceptional customer service and build lasting client relationships.
• Meet and exceed sales and CRM targets.

Skills

Customer Service

Client Relationship Management

Sales Target Achievement

Fluency in Arabic

Tools

CRM Software

Job description

Silverware Specialist
£35,000 + Commission + Bonus
Boutique based, London
EVERY SUNDAY OFF

A legacy of distinction, crafted over three centuries.

Our esteemed Client curates exquisite pieces for a discerning clientele. Over the years they have served royal families, prominent figures, and the world's most sophisticated individuals, who recognise and appreciate the enduring commitment to unparalleled quality and timeless design.

As a Silverware Specialist you will specialise in the brands’ most renowned department. To drive sales, you will excel at storytelling and building strong, client-centric relationships, ensuring every guest experience is remarkable.

You must have silverware or luxury homeware experience, whilst confidently demonstrating a genuine passion for the brand, maintaining impeccable grooming standards, and confidently executing high-value transactions.

The Role:

• Provide exceptional customer service and build lasting client relationships.
• Meet and exceed CRM targets.
• Personalize outreach and fully utilize clientelling tools for CRM tasks.
• Capture detailed client data and qualitative insights.
• Know and manage your customer portfolio effectively.
• Deliver excellent customer service to drive strong business performance.
• Leverage all omnichannel services to grow sales.
• Actively participate in training and commercial activities.
• Work towards and surpass sales, KPIs, and CRM targets.
• Maintain impeccable store environment, BOH, and grooming standards.
• Support after-sales clients and ensure outstanding follow-up service.

About You:

• Commercially minded
• Driven and hungry
• Fluency in another language is advantageous (e.g. Arabic)
• Excellent verbal communication
• Immaculate presentation
• Great understanding and passion for British History
• Previous experience in luxury homeware or fine jewellery isessential

The Package

• £35,000 basic
• Excellent Commission Structure
• Quarterly Bonus
• Significant Earnings potential
• Private Healthcare
• EVERY SUNDAY OFF
• Boutique Hours