SIA Response Officer - Manchester Events

FGH Security; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A security solutions provider is seeking experienced SIA Response Officers in Manchester for evening shifts. Successful candidates will ensure the safety of guests at events, requiring a minimum of 3 years in event security and an SIA Door Supervisor Licence. The role involves monitoring behavior, conducting patrols, and responding to incidents. Competitive hourly pay and various employee benefits are offered.

Benefits

Instant access to wages

Discounts in retailers and gyms

Continuing education and training opportunities

Real Living Wage Employer

Qualifications

• Minimum 3 years of experience in event security.
• SIA Door Supervision Licence is essential.
• Smart appearance with impeccable personal presentation.

Responsibilities

• Assess the suitability of guests and monitor behavior.
• Ensure venue operates safely and disperse crowds appropriately.
• Patrol venue, conduct searches, and report details of incidents.

Skills

Customer service skills

Verbal and written communication skills

Interpersonal skills

Conflict de-escalation

Attention to detail

Education

SIA Door Supervisor Licence

Job description

About the Role

Position: SIA Response Officer - Manchester Events

Hourly Rate: £14.50 - £16.25 (hourly rate inclusive of holiday pay)

Schedule: Evening shifts 17:00-23:30

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow".

We are looking for experienced Response Officers who champion our values to join our response teams Keeping People Safe at Co-op Live and other event venues across Manchester.

The ideal candidate will need a minimum of 3 years of experience working in event security.

An SIA Door Supervision Licence is essential for this role.

Duties Include

• Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
• Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
• Patrolling the venue and undertaking occasional physical searches of guests.
• Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies. On occasions, this may require physical intervention.
• Protection of assets.
• Reporting and recording details of incidents, searches and patrol.

Requirements

• SIA Door Supervisor Licence

About You

• Great customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.
• Comfortable working in arenas and busy spaces.

If successful, you will be subject to security screening in accordance with BS7858:2019.

About Us

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits And Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe. Our first and most important value is Look After The Team, our biggest asset is our people.

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.