SIA Response Officer - Liverpool Events

FGH Security; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

FGH Security is seeking experienced SIA Response Officers to join their team ensuring safety at events in Liverpool. Candidates must possess a SIA Door Supervisor Licence and have a minimum of 3 years of experience in event security. The role involves monitoring guests, ensuring venue safety, and excellent communication skills are essential.

Benefits

Instant access to wages

Discounts in high street retailers

Access to financial guidance

Continuous training and progression opportunities

Real Living Wage Employer

Qualifications

• Minimum 3 years experience in event security.
• SIA Door Supervisor Licence is essential.
• Smart appearance and ability to handle conflict is crucial.

Responsibilities

• Monitor guest behavior and assess suitability for entry.
• Ensure venue safety and compliance with capacity.
• Patrol venue and conduct physical searches as necessary.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Conflict resolution

Education

SIA Door Supervisor Licence

Job description

About The Role

Position: SIA Response Officer - Liverpool Events

Hourly Rate: £14.35 - £16.08 * (*hourly rate inclusive of holiday pay)

Schedule: Evening shifts

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow".

We are looking for experienced Response Officers who champion our values to join our response teams Keeping People Safe at venues and events across Liverpool.

The ideal candidate will need a minimum of 3 years of experience working in event security.

An SIA Door Supervision Licence is essential for this role.

Duties Include:

• Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
• Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
• Patrolling the venue and undertaking occasional physical searches of guests.
• Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies. On occasions, this may require physical intervention.
• Protection of assets.
• Reporting and recording details of incidents, searches and patrol.
  
  

Requirements:

• SIA Door Supervisor Licence
  
  

About You:

• Great customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.
• Comfortable working in arenas and busy spaces.
  
  

If successful, you will be subject to security screening in accordance with BS7858:2019.

About You

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits And Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer
  
  

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.