SIA‑Licensed Security & Customer Service Officer (4 on/4 off)

ABM; Cramlington; On-site; GBP 26,520; Full time

Benefits offered by this job

24/7 GP services

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Job summary

A global facility services provider is seeking a Customer Service Officer in Cramlington. The role focuses on ensuring exemplary safety and customer service standards. Responsibilities include interacting with visitors, conducting patrols, managing incidents, and maintaining a secure environment. Candidates should possess a valid SIA License and demonstrate excellent communication skills. The position offers a pay rate of £12.75 per hour and various employee benefits.

Qualifications

• Must hold a valid SIA License.
• Professional, friendly, courteous, and helpful while carrying out duties.
• Ability to work unsupervised and take responsibility.

Responsibilities

• Ensure exemplary standards of Security and Customer Service.
• Interact with all visitors/tenants delivering first-class service.
• Carry out regular patrols of the shopping centre.
• Respond timely to all security issues and events.

Skills

Excellent communication skills

Professionalism and courtesy

Ownership of tasks

Teamwork

Ability to remain calm under pressure

Excellent observational skills

Job description

A global facility services provider is seeking a Customer Service Officer in Cramlington. The role focuses on ensuring exemplary safety and customer service standards. Responsibilities include interacting with visitors, conducting patrols, managing incidents, and maintaining a secure environment. Candidates should possess a valid SIA License and demonstrate excellent communication skills. The position offers a pay rate of £12.75 per hour and various employee benefits.