Shrewsbury Primary Care Network Bank Administrator

www.findapprenticeship.service.gov.uk - Jobboard; Shrewsbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local healthcare provider in Shrewsbury is seeking a Bank Administrator to manage patient queries, coordinate appointments, and support clinical teams. The ideal candidate should be skilled in communication and able to work under pressure. This role requires an individual who is proactive and supports a collaborative team environment while ensuring smooth clerical and administrative operations to enhance patient care.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Experience in a customer service role is beneficial.

Responsibilities

• Answer telephone calls and reception desk queries promptly.
• Coordinate appointment requests for patients.
• Update and monitor patient records accurately.

Job description

Shrewsbury Primary Care Network Bank Administrator

The following are the core responsibilities that can be expected of the role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. To answer telephone calls and reception desk queries promptly and professionally. To coordinate appointment requests for urgent, same day, future and home visit appointments. To resolve a wide variety of patient queries received by telephone, in person and in writing. Including: prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays. Identify urgent matters and refer to the clinical team / duty doctor as appropriate. To accurately update and monitor patient records including, recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updated. To deal with patient concerns and complaints in a calm and professional manner. To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing. To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care. To assist the practices teams with clerical and administrative duties as may be reasonably required. Including: Reports, Registrations, Recalls, Process reviews, Letter writing, Scanning, Read Coding, Auditing. To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions. To work as a positive and supportive team member, providing cover for similar posts as required.