Showroom Sales Advisor

Benchpeg Ltd.; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Employee assistance programme

Interest‑free travel loan

Life assurance

Discounts on company products

Job summary

Cooksongold in Birmingham's Jewellery Quarter seeks a Showroom Sales Advisor for our new showroom team. You will deliver a refined, consultative client journey, supporting craft, trade and industry customers with a professional, friendly service.

Prior jewellery sector experience and excellent people skills are valued. The role is full-time and Monday–Friday, with no weekend work and a 8.30am–4.45pm/8.30am–4.30pm schedule including a half-hour lunch.

Qualifications

• Customer service, cultivating relationships, and delivering a high level of service is essential.
• Background in the jewellery industry is preferred, manufacturing experience is a bonus.
• Ability to communicate clearly with people at all levels and work well in a team.

Responsibilities

• Greet and serve customers in a professional manner from the showroom desk and counters.
• Deliver an exceptional client experience and maintain product knowledge.
• Support the Showroom Manager and Senior Showroom Advisor on store trading and KPIs.
• Promote upselling and cross-selling while maintaining stock care and paperwork.

Skills

Customer service

Jewellery knowledge

Communication

Job description

Showroom Sales Advisor

Cooksongold, part of the Heimerle + Meule Group

Vittoria Street, Jewellery Quarter, Birmingham

Salary of £25k pa

Full time, Monday - Friday, No weekends

We seek a friendly, approachable and customer service focused individual to join our new Showroom Sales Team

About Us

Cooksongold: craftsmanship, quality and trust sit at the heart of everything we do.

For over 100 years, we have proudly delivered some of the finest jewellery materials, tools and products to the jewellery industry, building long-standing relationships with makers, designers and retailers who expect exceptional standards and a premium service.

We are highly rated by our customers – we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.

The Opportunity

This opportunity comes at a standout moment in Cooksongold’s continued growth and evolution, as we further elevate our Birmingham Jewellery Quarter Showroom to provide a customer-centric experience to reflect the quality of the brands, products and clients we serve.

Our Bespoke Retail Environment

As part of our retail focused in-person experience, our Showroom Manager, whose 30+ years of specialist jewellery experience brings a distinctly luxury focused perspective to the showroom. Joanne’s career spans manufacturing, high-end retail and senior leadership, with her most recent role involving the successful opening of a prestigious multi-showroom environment for one of the world’s leading watch and jewellery retailers. This background adds an exceptional level of insight, standards and attention to detail to the Birmingham showroom.

The Role

We are now seeking an experienced jewellery industry professional with exceptional customer service skills, as part of a new team, to support the Showroom Manager in our retail environment servicing the craft, trade and industry.

As Showroom Sales Advisor, you will play a key role in supporting this elevated vision.

Working closely with the Senior Showroom Sales Advisor and the Showroom Manager, you will deliver a refined, consultative and professional client journey, lead by a example on the showroom floor and ensure every interaction reflects the heritage, luxury and experience that define the Cooksongold brand.

The Sales Advisor will be responsible for ensuring customer satisfaction by offering a professional, friendly and quality service.

Key Responsibilities

• To greet and serve customers in a timely manner from our welcome desk and counters in a professional manner
• To deliver an exceptional client experience
• To ensure that product knowledge is constantly reviewed for customer service
• To offer advice and guidance on products from our range
• To take sales and follow the complete sales process through to completion
• To ensure all products are accompanied by the appropriate signed paperwork
• To maintain good team communication
• To maintain strong communications with the Showroom Manager in all aspects of store trading
• To adhere to strict compliance with cash control measures
• To meet all sales KPIs
• To proactively sell on the shopfloor
• To proactively promoted and cross-sell using upselling methods
• To be familiar and compliant with all policies / procedures relevant to the showroom
• To perform efficiently daily administration and housekeeping tasks
• To treat all stock with the greatest of care and control

About You

You’ll have a background in the jewellery industry, ideally with manufacturing, but a broad specialist knowledge is just as valuable.

Customer service, cultivating relationships, as well as providing an exceptional level of service provision are more important that a sales background, although sales experience would be desirable.

To succeed in this role, you'll need to be able to communicate clearly with people at all levels. You’ll also be proactive, with a self starter and proactive mindset who works well on their own initiative, but also as part of a team. A positive attitude, willing to do whatever it takes to get the job done, whilst being able to cope under pressure is desirable.

This role would be ideal for an experienced professional looking to work as part of a professional friendly team at the heart of the Jewellery Quarter.

Hours

Full time

8.30am - 4.45pm, Monday - Thursday

8.30 - 4.30pm, Friday

A half hour unpaid lunch break

No weekends

Location

Vittoria Street, Jewellery Quarter, Birmingham

Salary and Benefits

• Salary of £25k
• Up to 34 days’ paid leave per year (including bank holidays)
• A generous Pension Scheme where employee contributions are matched by the company up to 8%
• Employee Assistance Programme
• Interest‑free loans for travel to work costs
• Life Assurance up to x4 salary
• Discounts on company products

We are Cooksongold, the UK's largest one-stop-shop for the jewellery maker and we’ve been proudly supporting jewellers across the country since 1918, with everything from precious metals to jewellery tools. We form part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals.

www.cooksongold.com