Showroom Manager London

ARLETTIE LONDON; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury fashion event company in London seeks an experienced Showroom / Store Manager to lead operations and guarantee the success of events. The role involves team management, achieving sales objectives, and ensuring excellent customer experiences. Candidates should have a minimum of 3 years’ experience in the fashion or luxury sectors and strong leadership skills.

Qualifications

• At least 3 years of successful experience in similar roles within fashion and luxury sectors.
• Proficient in management and team leadership techniques.
• Strong diplomacy and adaptability skills.

Responsibilities

• Lead a team of Showroom Assistants and manage operational activities.
• Prepare and organize team briefings before each sale.
• Analyze event KPIs and identify areas for improvement.

Skills

Team Management

Sales Strategy

Customer Service

Event Coordination

Job description

Overview

Avant-garde and unique, Arlettie has been electrifying crowds with its "event" sales for over 20 years. By creating exceptional events, Arlettie has established itself as the European leader in organizing unique private sales, both in showrooms and online, bringing together the biggest names in luxury at our showrooms in Paris, London, New York, and Milan. Arlettie\'s showrooms are designed as showcases that, each week, are adorned with the colors of prestigious fashion, jewelry, leather goods, and accessories brands. The showroom network has been expanded with the launch of an e-shop, bringing the joys of 2.0 shopping to as many people as possible. With a database of over 300,000 customers, Arlettie has developed a calendar of exclusive sales to offer its community a unique shopping experience.

Role

As the Showroom / Store Manager, your mission is to coordinate events alongside the Country Manager and Account Managers by managing your operations team, which ranges from 30 to 100 employees weekly, depending on the event. As a true Arlettie ambassador, your goal is to ensure the success of each event in terms of sales and both B2B and B2C customer satisfaction.

Responsibilities

• Team Management and Leadership: Lead a team of Showroom Assistants, Inventory Managers, and Cashier Managers, who supervise teams of Helpers, Stock Managers, Sales Advisors, and Cashiers. Coach, train, and motivate them daily, ensuring they understand our brand partners\' requirements.


• Assist Showroom Assistants in supervising their teams: position allocation, offer briefings, break management, etc.


• Prepare and organize team briefings before each sale, covering the offer specifics, daily and weekly sales targets, and strategies to achieve them.


• Collaborate with the HR team to evaluate permanent and temporary employees.


• Achieving Business Objectives: Develop and optimize sales based on daily objectives by monitoring commercial indicators.


• Relay customer feedback to the sales team to maximize sales.


• Be proactive in suggesting improvements to enhance showroom performance (e.g., merchandising adjustments).


• Sales Report Preparation: Supervise and validate incoming and outgoing inventories.


• Analyze event KPIs and identify areas for improvement for future events.


• Prepare weekly sales reports on the quantitative and qualitative aspects of each event.


• Showroom Operations: Coordinate product reception, inventory, and merchandising before each sale according to specific plans.


• Maintain shelves during sales, ensuring merchandising standards and stock replenishment.


• Welcome, inform, and advise customers, acting as a true ambassador for the Arlettie brand.


• Coordinate the repackaging of collections post-sale according to brand specifications.


• A true entrepreneur at heart, you are responsible for the sales and customer experience of each sale assigned to you. You must effectively manage sales execution and handle event-specific emergencies.

Qualifications

• At least 3 years of successful experience in similar roles within the fashion and luxury sectors, particularly in boutiques/stores with high customer flow (outlet boutiques and/or mass market stores).


• Proficient in management and team leadership techniques. Hands-on involvement in showroom operations is a must.


• Welcoming and attentive, with strong diplomacy and adaptability skills.


• Ability to handle stress and adhere to rules and processes.


• Enjoy teamwork and have a strong sense of mutual assistance.


• Positive, dynamic, enthusiastic, and personable.