Showroom Manager (12272)

The Watches of Switzerland Group; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Showroom Manager to lead a new luxury jewellery house in Manchester. This exciting role involves inspiring a high-performing team, ensuring exceptional client experiences, and driving business growth in a vibrant retail environment. With a rich heritage and a commitment to excellence, this opportunity allows you to be at the forefront of luxury retail, where your passion for fine jewellery and leadership skills will shine. If you are ready to take your career to the next level and make a significant impact in a prestigious setting, this is the perfect role for you.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Proven track record in retail management with a focus on luxury products.
• Exceptional leadership skills to develop a high-performing team.

Responsibilities

• Lead and motivate a team to deliver excellent customer service.
• Build lasting relationships with clients and represent the brand confidently.

Skills

Leadership

Retail Management

Customer Service

Sales Skills

Commercial Awareness

Education

Experience in Retail Management

Job description

In preparation for a Spring 2025 opening of our new Mappin & Webb jewellery house in the vibrant city of Manchester, The Watches of Switzerland Group are seeking to recruit a Showroom Manager.

Located over two floors and over 650 square meters of front of house, the showroom will offer an exclusive collection of luxury jewellery brands, enhanced by the provision of a graceful, world-class client experience.

Job Description

Are you an experienced retail Showroom Manager with exceptional leadership skills?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Showroom Managers are inspirational role models who play a key role in leading, motivating, and developing a team to deliver excellent customer service; ensuring that everyone has an exceptional experience in our Mappin & Webb Showrooms. An ambassador for the brand, you will be change-oriented and strategic with a strong background in retail management. With an impressive record of business development and excellent people skills, you will help to drive the business forward, sharing your passion about our fantastic products.

About You

• A great leader with a natural flair for leading and developing a high-performing team
• A proven track record in retail management
• Commercially aware
• People, sales, and customer-focused delivering an excellent client experience to all
• An inspirational role model with a passion for our products

About Us

Mappin & Webb has been a cornerstone of English high society for over 240 years, and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths' to Her Majesty The Queen and 'Silversmiths' to His Royal Highness The Prince of Wales. Renowned for combining extraordinary craftsmanship, exquisite materials, and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.

Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count, we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling, plus seven e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.